Title Specialist II (Manheim)

Cox Automotive; Town of Florida (NY); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Paid time off

Holidays

Bereavement leave

Time off to vote

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive is seeking a Title Clerk II to handle the accurate processing of vehicle title transactions and ensure compliance with state regulations. You will work with clients, regulators, and internal teams to resolve issues and deliver excellent service.

The role emphasizes attention to detail, document accuracy, and strong communication. Familiarity with DMV/BMV processes and Microsoft Office is required. This on-site position offers competitive hourly pay and benefits.

Qualifications

• High School Diploma or GED and relevant experience in title processing or similar office work.
• Experience with DMV/BMV regulations and title documentation is required.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel) is expected.

Responsibilities

• Review vehicle titles and supporting documents for accuracy and compliance with state requirements.
• Execute title assignments, reassignments, and releases for buyers and sellers.
• Prepare and submit applications for duplicate, corrected, and new titles.
• Complete repossession and correction affidavits as needed.
• Resolve title discrepancies and respond to client inquiries about status and requirements.
• Coordinate with DMV/BMV and other regulators to resolve title matters.
• Post state fees and related charges to vehicle records; process payments via Oracle.
• Maintain accurate records of all title transactions and communications.

Skills

Title processing

Regulatory compliance

Customer service

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Position Summary

The Title Clerk II is responsible for the accurate and timely processing of vehicle title transactions while ensuring compliance with state regulations and company procedures. This role serves as a subject matter expert in title administration, including title review, reassignment, release, follow-up, and issue resolution. The Title Clerk II works closely with clients, regulatory agencies, and internal departments to ensure titles are processed efficiently and accurately while providing exceptional customer service.

Essential Duties and Responsibilities

• Review vehicle titles and supporting documentation to ensure accuracy, negotiability, and compliance with state-specific requirements.
• Properly execute title assignments, reassignments, and releases for buyers and sellers.
• Prepare and submit applications for duplicate, corrected, and new titles on behalf of clients.
• Complete repossession affidavits, correction affidavits, and other title-related documentation as required.
• Research, troubleshoot, and resolve title discrepancies, ownership issues, and lien-related concerns.
• Serve as the primary point of contact for client inquiries regarding title status, requirements, and title-related concerns, escalating issues when appropriate.
• Communicate and collaborate effectively with Department of Motor Vehicles (DMV), Bureau of Motor Vehicles (BMV), and other regulatory agencies to resolve title matters.
• Monitor title aging reports and follow established procedures to ensure timely title acquisition and release.
• Process and review client-submitted documentation to facilitate title follow-up and resolution.
• Evaluate title release requests and determine appropriate actions in accordance with company policies and state regulations.
• Accurately post state fees and related charges to vehicle records.
• Submit payment and check requests for state work through Oracle and other designated systems.
• Maintain accurate records and documentation of all title transactions and communications.
• Stay current on title regulations, state requirements, and departmental policies and procedures.

Knowledge, Skills, and Abilities

• Strong knowledge of vehicle title processing, title laws, and state-specific title requirements.
• Ability to identify title brands, liens, ownership discrepancies, and other notations affecting title negotiability.
• Excellent organizational skills with a high degree of accuracy and attention to detail.
• Strong analytical and problem-solving abilities with the capability to independently resolve complex title issues.Effective verbal and written communication skills with a customer-focused approach.
• Proficient keyboarding and 10-key data entry skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Education and Experience

• High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field.
• Previous experience working with DMV/BMV regulations and title documentation required.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).

Physical Requirements

• Ability to sit, stand, and work at a computer for extended periods.
• Ability to perform repetitive data entry and document handling tasks.
• Ability to occasionally lift and move files or documents up to 20 pounds.

Key Competencies

• Attention to Detail
• Accountability
• Customer Service Excellence
• Problem Solving
• Regulatory Compliance
• Time Management
• Teamwork and Collaboration

USD 18.17 - 27.31 per hour

Compensation

Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets