Title Specialist II (Manheim)

Cox Enterprises; Mount Juliet (TN); On-site; USD 35,000 - 52,000; Full time

Job summary

Cox Enterprises is seeking a Title Clerk to process and re-assign vehicle titles from auctions, verify accuracy, and ensure compliance with state requirements. You will handle lien releases, VIN verification, and assess title negotiability while coordinating with customers, dealers, and regulators.

The role involves resolving titling issues, staying current with DMV regulations across states, and supporting sale day transactions and reporting.

Qualifications

• High School Diploma or GED and 3 years' related experience.
• OR combination with higher degree/cert and up to 1 year of related experience; OR 5 years' related experience.

Responsibilities

• Process and re-assign titles for vehicles sold by the auction.
• Examine vehicle title for accuracy and conformity to requirements; verify state acceptance, VIN, odometer, lien releases, and absence of alterations.
• Determine negotiability of title and assess for potential fraud; report discrepancies.
• Resolve titling issues by contacting customers, dealers, and regulators; negotiate price adjustments when needed.
• Stay updated on DMV laws and interpret titling regulations for states processed.
• Receive and route calls to appropriate personnel.
• Perform duties like processing sale day transactions using AS400 and customer service.
• Run outstanding title reports; contact sellers about titles.
• Issue gate passes for no-sale vehicles and purchases.
• Assist with sale day balancing activities.
• Run 15-day reports for consignment vehicles; match invoices; obtain titles.
• Assist with title and check audits.
• Demonstrate safety commitment and participate in safety activities.

Skills

Effective communication

Problem-solving

Organizational skills

Basic computer skills

Vision abilities

Education

High School Diploma/GED

3 years’ experience in a related field

5 years’ experience in a related field

Job description

Job Responsibilities:

• Process and re-assign titles for vehicles sold by the auction.
• Examine vehicle title for accuracy and conformity to specified requirements. Verify acceptance of the title in the state for which it is filed. Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration, etc.
• Determine negotiability of title document and assess for potential fraud. Report any title discrepancies.
• Resolve titling issues through interaction with customers, dealers, and regulatory agencies. Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary.
• Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed.
• Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
• Perform other duties such as processing sale day transactions using the AS400 and providing customer service.
• Run outstanding title reports, review, and contact sellers regarding outstanding titles.
• Issue gate passes for no-sale vehicles and purchases.
• Assist with sale day balancing activities.
• Run 15-day outstanding title report for consignment vehicles sold without title. Match invoices against report and contact sellers to obtain title. Notate title status in system.
• Assist with title and check audits.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.
• May be required to work overtime (more than 40 hours per week) as business needs dictate.

Qualifications:

Minimum:

• High School Diploma/GED and 3 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years’ experience in a related field.
• Effective communication skills required.
• Must possess good problem-solving and organizational skills.
• Basic computer software skills required.
• Vision abilities required include close, distance and depth perception.

Preferred:

• Notary seals and stamps preferred.

Work Environment:

• Office setting.