Vehicle Title & Records Specialist

Cox Communications, Inc.; Tolleson (AZ); On-site; USD 23,000 - 34,000; Full time

Job summary

Cox Automotive Title & Records team seeks a Doc Prep Agent responsible for accurate processing and management of vehicle titles and related documents. The role supports internal teams, clients, dealerships, and partners to maintain smooth workflow, high-quality standards, and a positive customer experience.

Regular shift Monday to Friday between 7AM and 5PM; duties include title processing, mail processing, file management, and shipping titles to clients.

Qualifications

• High School Diploma or GED.
• Generally, less than 2 years of experience.
• Title processing, automotive administration, or office/clerical work.
• Strong attention to detail and accuracy in data entry and document handling.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to work in a fast-paced, deadline-driven production environment.
• Strong organizational, communication, and customer service skills.

Responsibilities

• Review and process vehicle title documents in accordance with state and federal regulations.
• Verify supporting documentation (e.g., odometer statements, reassignment forms, powers of attorney)
• Enter, update, and maintain title information in internal systems with high accuracy.
• Ensure all documentation is complete, compliant, and properly recorded.
• Process, sort, and distribute incoming mail.
• Prepare vehicle titles and associated documents for scanning.
• Scan, verify, and associate documents to barcoded folders in the system.
• Operate mail processing equipment and maintain scanning equipment.
• Organize workspace and maintain document accuracy and security
• File and maintain documents in a secured vault repository.
• Retrieve documents and folders as needed.
• Audit and maintain title inventory accuracy.
• Ensure proper record retention and document tracking procedures are followed.
• Prepare outgoing title shipments and print waybills.
• Coordinate release and shipment of vehicle titles to clients.

Skills

Attention to detail

Data entry

Customer service

Organization

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Cox Automotive Title & Records team seeks a Doc Prep Agent responsible for accurate processing and management of vehicle titles and related documents. The role supports internal teams, clients, dealerships, and partners to maintain smooth workflow, high-quality standards, and a positive customer experience.

Regular shift Monday to Friday between 7AM and 5PM; duties include title processing, mail processing, file management, and shipping titles to clients.