Document Agent (Manheim)

Cox Communications, Inc.; Tolleson (AZ); On-site; USD 23,000 - 34,000; Full time

Job summary

Cox Automotive Title & Records team seeks a Doc Prep Agent responsible for accurate processing and management of vehicle titles and related documents. The role supports internal teams, clients, dealerships, and partners to maintain smooth workflow, high-quality standards, and a positive customer experience.

Regular shift Monday to Friday between 7AM and 5PM; duties include title processing, mail processing, file management, and shipping titles to clients.

Qualifications

• High School Diploma or GED.
• Generally, less than 2 years of experience.
• Title processing, automotive administration, or office/clerical work.
• Strong attention to detail and accuracy in data entry and document handling.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to work in a fast-paced, deadline-driven production environment.
• Strong organizational, communication, and customer service skills.

Responsibilities

• Review and process vehicle title documents in accordance with state and federal regulations.
• Verify supporting documentation (e.g., odometer statements, reassignment forms, powers of attorney)
• Enter, update, and maintain title information in internal systems with high accuracy.
• Ensure all documentation is complete, compliant, and properly recorded.
• Process, sort, and distribute incoming mail.
• Prepare vehicle titles and associated documents for scanning.
• Scan, verify, and associate documents to barcoded folders in the system.
• Operate mail processing equipment and maintain scanning equipment.
• Organize workspace and maintain document accuracy and security
• File and maintain documents in a secured vault repository.
• Retrieve documents and folders as needed.
• Audit and maintain title inventory accuracy.
• Ensure proper record retention and document tracking procedures are followed.
• Prepare outgoing title shipments and print waybills.
• Coordinate release and shipment of vehicle titles to clients.

Skills

Attention to detail

Data entry

Customer service

Organization

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

The Doc Prep Agent is responsible for the accurate, efficient processing and management of vehicle titles and related documents within the Titles & Records operation. This role combines document handling, title verification, and properly managing title inventory. The position supports internal teams, clients, dealerships, and partners to maintain smooth workflow, high-quality standards, and a positive customer experience.

Your regular shift can be scheduled any time Monday to Friday between 7AM and 5PM.

Primary Duties/Key Responsibilities

Title Processing & Documentation

• Review and process vehicle title documents in accordance with state and federal regulations.
• Verify supporting documentation (e.g., odometer statements, reassignment forms, powers of attorney)
• Enter, update, and maintain title information in internal systems with high accuracy.
• Ensure all documentation is complete, compliant, and properly recorded.

Mail Processing & Documentation

• Process, sort, and distribute incoming mail.
• Prepare vehicle titles and associated documents for scanning.
• Scan, verify, and associate documents to barcoded folders in the system.
• Operate mail processing equipment and maintain scanning equipment.
• Organize workspace and maintain document accuracy and security

File Management & Inventory Control

• File and maintain documents in a secured vault repository.
• Retrieve documents and folders as needed.
• Audit and maintain title inventory accuracy.
• Ensure proper record retention and document tracking procedures are followed.

Shipping & Release

• Prepare outgoing title shipments and print waybills.
• Coordinate release and shipment of vehicle titles to clients.

Minimum

Required Experience & Specialized Knowledge and skills

• High School Diploma/GED.
• Generally, less than 2 years of experience.
• Title processing, automotive administration, or office/clerical work.
• Strong attention to detail and accuracy in data entry and document handling.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to work in a fast-paced, deadline-driven production environment.
• Strong organizational, communication, and customer service skills.

Physical Demands

• Ability to sit, stand, bend, and reach for extended periods.
• Ability to perform repetitive tasks in a production environment.
• Ability to lift up to 35 lbs
• Other duties as needed or required

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Compensation

Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets