Vehicle Technology & Customer Experience Specialist

pagjobs; Town of Mamaroneck (NY); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Health care options (medical, dental,

401(k) with company match

Training & career growth

Job summary

BMW of Mamaroneck is seeking knowledgeable Product Specialists to join our team and deliver extraordinary customer experiences. You will help customers with vehicle technology questions by email, phone, and in person, ensuring owners maximize their vehicle capabilities.

We offer comprehensive benefits, career growth opportunities, and a values-driven culture built on integrity and teamwork. Prior retail dealership experience is preferred and a valid driver's license may be required.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm and reliability with a team-player attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic in a fast-paced, results-driven environment.
• Prior retail experience is a plus.

Responsibilities

• Assist customers with vehicle technology questions by email, phone and in person to ensure owners get the most from their vehicles.
• Provide world-class car-buying experience at every step of the sales journey.
• Demonstrate features, benefits and value of vehicles to customers using various communication channels.
• Maintain accurate customer files using MS Office and CRM tools.

Skills

Customer service

Communication skills

Team player

Organizational skills

Problem solving

MS Office & CRM

Education

High School Diploma or equivalent

Tools

MS Office Suite

CRM systems

Job description

BMW of Mamaroneck is seeking knowledgeable Product Specialists to join our team and deliver extraordinary customer experiences. You will help customers with vehicle technology questions by email, phone, and in person, ensuring owners maximize their vehicle capabilities.

We offer comprehensive benefits, career growth opportunities, and a values-driven culture built on integrity and teamwork. Prior retail dealership experience is preferred and a valid driver's license may be required.