Product Specialist

BMW of Mamaroneck; Town of Mamaroneck (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401k with company match

Training & career growth

Job summary

BMW of Mamaroneck is seeking knowledgeable and friendly Product Specialists to join our team and deliver extraordinary customer experiences. You will help customers with their vehicle technology questions by email, by phone and in person to ensure owners get the most out of their vehicles.

As part of Penske Automotive Group, we offer comprehensive benefits, training and growth opportunities, and a values-driven culture built on integrity, professionalism, excellence and teamwork.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Excellent communication, interpersonal and organizational skills.
• Ability to work in a fast-paced, results-driven environment.
• Familiarity with vehicle technology questions.

Responsibilities

• Assist customers with vehicle technology questions by email, by phone and in person.
• Help customers find the right products and services.
• Provide world-class car-buying experience throughout the sales journey.

Skills

Customer experience

Communication

Teamwork

Multitasking

Tools

MS Office Suite

CRM systems

Lead management tools

Job description

BMW of Mamaroneck, a Penske Automotive Group dealership, is looking for knowledgeable and friendly Product Specialists to join our team and deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Product Specialist you will professionally and courteously help customers with their vehicle technology questions by email, by phone and in person to ensure owners get the most out of their vehicles.

What We Have To Offer

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence and teamwork.

What We Are Looking For

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.

What You Can Bring To The Table

• Commitment: Ensure our customers have a world-class car-buying experience at every step along their sales journey.
• Excellence: Provide an unparalleled level of expertise to help customers find the vehicle they're looking for, including comprehensive knowledge of available products and services.
• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity and accuracy, and courtesy.
• Technical Expertise: Understand and use MS Office Suite and any other CRM and lead management tools to accurately manage inquiries and update customer files.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.