Vehicle Service Concierge & Advisor

Teton-Auto-Group; Colville (WA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid time off

Growth opportunities

Paid Training

Employee vehicle purchase plans

Long term job security

Health and wellness

Discounts

Job summary

Colville Toyota, part of the Teton Auto Group, seeks a Service Advisor to coordinate customer services and repairs, verify warranty coverage, develop estimates, and write repair orders while maintaining exceptional communication with customers and technicians.

The role emphasizes guiding customers to available technicians, ensuring paperwork accuracy, and delivering a high level of customer service throughout the repair process.

Qualifications

• High school diploma/GED required.
• Extensive knowledge of automotive industry and parts.
• Excellent communication and organizational skills.
• Ability to communicate equally well with technicians, customers and senior management.

Responsibilities

• Greet customers promptly and efficiently in person and on the phone while utilizing MAGIC.
• Listen to customer's description of the problems or services needed to determine the type of service or repairs required, and prepare estimates and invoices for repairs and parts.
• Perform walk around on customer's vehicle with customer present.
• Write a brief description of the problem on the repair order to help the technician locate the problem.
• Communicate vehicle promise time to customer when checking them in.
• Explain thoroughly to customer all completed work and any recommendations technician may have, go over 120-point inspection with explanation.
• Collect payment from customer.
• Act as a liaison between customer and manufacturer representatives and technicians.
• Track repair orders, parts requests, unsold repairs.
• Perform timely follow up with customer.
• Ensure timely and accurate completion of repair orders and completed work.
• Schedule appointments, answer any questions customer may have regarding repairs or maintenance that are needed.
• Maintain manufacturer certification as required.

Skills

Excellent communication and/or-ganiz-?

Extensive knowledge of automotive行业 и/

High school diploma/GED

Ability to communicate with techs, and

Education

High school diploma/GED

Job description

Colville Toyota, part of the Teton Auto Group, seeks a Service Advisor to coordinate customer services and repairs, verify warranty coverage, develop estimates, and write repair orders while maintaining exceptional communication with customers and technicians.

The role emphasizes guiding customers to available technicians, ensuring paperwork accuracy, and delivering a high level of customer service throughout the repair process.