Express Service Advisor

Teton Auto Group; Colville (WA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401K Plan

Paid time off

Growth opportunities

Paid training

Employee vehicle purchase plans

Job security

Wellness program

Staff discounts

Job summary

Colville Toyota, part of the Teton Auto Group, seeks a Service Coordinator to manage customer communications, verify warranty coverage, and oversee repair orders. You will ensure exceptional service, accurate documentation, and smooth coordination between customers and technicians.

Ideal candidates will have strong communication, excellent organization, and the ability to relay complex repair information clearly to customers and staff.

Qualifications

• Excellent communication and organizational skills.
• Ability to communicate effectively with technicians, customers and senior management.
• High school diploma/GED required.

Responsibilities

• Greet customers promptly in person and on the phone; provide accurate service information.
• Explain repairs and estimates to customers, and ensure clear communication with technicians.
• Coordinate repair orders, track progress, and ensure timely completion and documentation.
• Act as liaison between customers, technicians, and manufacturer representatives.

Skills

Strong communication

Customer service

Organization skills

Education

High school diploma/GED

Job description

Description

At Colville Toyota, a member of the Teton Auto Group, we are committed to an environment where the customer is always treated with respect and dignity. Growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business.

What We Offer

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Long term job security
• Health and wellness
• Discounts on products and services

Job Summary

Coordinates customer services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining exceptional customer service and communication while keeping paperwork in order. This person should be exceptional at communication equally with technicians and customers while helping direct people to available technicians.

Requirements

Responsibilities: Each Job Responsibility is listed below in no order of importance, notice some tasks are ongoing throughout.

• Greet customers promptly and efficiently in person and on the phone while utilizing MAGIC
• Listen to customer’s description of the problems or services needed to determine the type of service or repairs required, and prepare estimates and invoices for repairs and parts
• Perform walk around on customer’s vehicle with customer present
• Write a brief description of the problem on the repair order to help the technician locate the problem
• Communicate vehicle promise time to customer when checking them in
• Explain thoroughly to customer all completed work and any recommendations technician may have, go over 120-point inspection with explanation
• Collect payment from customer
• Act as a liaison between customer and manufacturer representatives and technicians
• Track repair orders, parts requests, unsold repairs
• Perform timely follow up with customer
• Ensure timely and accurate completion of repair orders and completed work
• Schedule appointments, answer any questions customer may have regarding repairs or maintenance that are needed
• Maintain manufacturer certification as required

Skills Required

• To perform this job successfully, this individual must be able to perform each essential duty satisfactory.
• High school diploma/GED required
• Extensive knowledge of automotive industry and parts
• Excellent communication and organizational skills
• Ability to communicate equally well with technicians, customers and senior management

Colville Toyota and the Teton Auto Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, marital status, genetic information, or any other status protected under applicable federal and state law.