Express Service Advisor: Customer Care & Vehicle Repairs

Teton Auto Group; Colville (WA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401K Plan

Paid time off

Growth opportunities

Paid training

Employee vehicle purchase plans

Job security

Wellness program

Staff discounts

Job summary

Colville Toyota, part of the Teton Auto Group, seeks a Service Coordinator to manage customer communications, verify warranty coverage, and oversee repair orders. You will ensure exceptional service, accurate documentation, and smooth coordination between customers and technicians.

Ideal candidates will have strong communication, excellent organization, and the ability to relay complex repair information clearly to customers and staff.

Qualifications

• Excellent communication and organizational skills.
• Ability to communicate effectively with technicians, customers and senior management.
• High school diploma/GED required.

Responsibilities

• Greet customers promptly in person and on the phone; provide accurate service information.
• Explain repairs and estimates to customers, and ensure clear communication with technicians.
• Coordinate repair orders, track progress, and ensure timely completion and documentation.
• Act as liaison between customers, technicians, and manufacturer representatives.

Skills

Strong communication

Customer service

Organization skills

Education

High school diploma/GED

Job description

Colville Toyota, part of the Teton Auto Group, seeks a Service Coordinator to manage customer communications, verify warranty coverage, and oversee repair orders. You will ensure exceptional service, accurate documentation, and smooth coordination between customers and technicians.

Ideal candidates will have strong communication, excellent organization, and the ability to relay complex repair information clearly to customers and staff.