Vehicle Service Advisor & Customer Experience Specialist

Singing River Nissan; Florence (AL); On-site; USD 25,000 - 34,000; Full time

Job summary

Singing River Nissan in Florence, AL seeks a Service Writer to greet customers, document their vehicle service needs, and clearly explain required services. You will schedule appointments, prepare work orders, and coordinate with technicians to ensure timely completion of work.

You will also maintain detailed records, provide cost estimates for approvals, upsell appropriate services, and follow up to ensure lasting customer satisfaction.

Responsibilities

• Greet customers promptly and courteously, understanding their vehicle service needs and concerns.
• Accurately document customer information, vehicle issues, and service requests.
• Provide clear and concise explanations of services, repairs, and maintenance required.
• Schedule service appointments and coordinate with the service team to ensure timely completion of work.
• Prepare and review work orders, detailing required services, labor, and parts needed.
• Communicate with technicians to relay customer concerns and ensure accurate diagnostics and repairs.
• Keep customers informed about the status of their vehicle, including any additional services or repairs needed.
• Provide detailed cost estimates and obtain customer approval before proceeding with additional work.
• Address customer questions, concerns, and complaints promptly and professionally.
• Identify opportunities to upsell additional services, repairs, or maintenance based on vehicle inspection results and manufacturer recommendations.
• Explain the benefits and importance of recommended services to customers.
• Maintain accurate and up-to-date records of customer interactions, service requests, and completed work.
• Ensure all paperwork and documentation are properly completed and filed.
• Process warranty claims and ensure compliance with manufacturer guidelines.
• Work closely with the service manager, technicians, and parts department to ensure a smooth and efficient service process.
• Participate in service meetings and contribute to team discussions and strategies.
• Conduct follow-up calls to ensure customer satisfaction with the services provided.
• Encourage customers to return for future services and build long-term relationships.

Job description

Singing River Nissan in Florence, AL seeks a Service Writer to greet customers, document their vehicle service needs, and clearly explain required services. You will schedule appointments, prepare work orders, and coordinate with technicians to ensure timely completion of work.

You will also maintain detailed records, provide cost estimates for approvals, upsell appropriate services, and follow up to ensure lasting customer satisfaction.