Vehicle Service Advisor – Auto Repair & Customer Care

Classic Chevy HWY 6; Sugar Land (TX); Sur place; USD 55 000 - 90 000; Plein temps

Résumé du poste

Classic Chevy Sugar Land is seeking a service department leader to oversee daily operations, determine costs and repair timelines, and communicate progress to customers. You will delegate work to technicians, coordinate parts, and ensure accurate repair orders and warranty handling.

The role emphasizes customer service excellence and efficient service department performance. You will also handle estimates for repairs, assist with cashier transactions, and monitor the computer system for parts

Responsabilités

• Determine costs and completion date.
• Communicate expected repair time to customer.
• Analyze progress to maximize efficiency and maintain high quality of repairs.
• Delegate jobs to technicians as appropriate considering skill level.
• Effectively utilize current resources.
• Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.
• Diagnose problems correctly and accurately describe those problems on the repair order.
• Establish and maintain an effective and proficient service department with excellent customer satisfaction.
• Be available to aid technicians as appropriate if they have trouble completing service work.
• Produce accurate estimates for wreck and internal repairs.
• Provide cashier transactions when needed.
• Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.
• Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.
• Start and finalize repair orders for warranty, customer paid, and internal repair.
• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
• Be polite and friendly and greet customers promptly.
• Conduct telephone transactions courteously, and quickly.
• Provide excellent customer service for all customers whether external and internal.
• Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.
• Notify customers promptly regarding any delays, changes, or additional work that is required.
• When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.
• Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.
• Equal Opportunity Employer

Description du poste

Classic Chevy Sugar Land is seeking a service department leader to oversee daily operations, determine costs and repair timelines, and communicate progress to customers. You will delegate work to technicians, coordinate parts, and ensure accurate repair orders and warranty handling.

The role emphasizes customer service excellence and efficient service department performance. You will also handle estimates for repairs, assist with cashier transactions, and monitor the computer system for parts