ADVISOR

Classic Chevy HWY 6; Houston (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

Classic Chevy Hwy6 in Houston, TX seeks a Service Department Lead to oversee repairs, manage technicians, and maintain high customer satisfaction. You will start and finalize repair orders, communicate expected repair times, and ensure warranty handling is performed efficiently.

You will analyze progress, delegate tasks, and use the computer system for parts and service management while delivering exceptional service to customers both external and internal.

Responsibilities

• Determine costs and completion date and communicate expected repair time to customer.
• Delegate jobs to technicians as appropriate considering skill level and effectively utilize current resources.
• Ascertain correct part numbers on repair orders and help the parts department pull and post the appropriate parts.
• Diagnose problems correctly and accurately describe those problems on the repair order.
• Establish and maintain an effective service department with excellent customer satisfaction.
• Be available to aid technicians if they have trouble completing service work.
• Produce accurate estimates for wreck and internal repairs.
• Provide cashier transactions when needed.
• Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.
• Become proficient with all phases of the computer system needed for parts and service management.
• Start and finalize repair orders for warranty, customer paid, and internal repair.
• Deal with customer complaints in a sensible manner to increase customer satisfaction and loyalty.
• Be polite and friendly and greet customers promptly.
• Conduct telephone transactions courteously, and quickly.
• Provide excellent customer service for all customers whether external and internal.
• Sell supplementary services by notifying the customer of service specials or additional work needed.
• Notify customers promptly regarding delays, changes, or additional work.
• When repeat repairs are presented, ensure the issue is corrected.

Job description

Classic Chevy Hwy6
8100 S HIGHWAY 6
HOUSTON, TX 77083, USA

Description

Determine costs and completion date. Communicate expected repair time to customer.

Analyze progress to maximize efficiency and maintain high quality of repairs.

Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources.

Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.

Diagnose problems correctly and accurately describe those problems on the repair order.

Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction.

Be available to aid technicians as appropriate if they have having trouble completing service work.

Produce accurate estimates for wreck and internal repairs.

Provide cashier transactions when needed.

Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.

Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.

Start and finalize repair orders for warranty, customer paid, and internal repair.

Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.

Be polite and friendly and greet customers promptly.

Conduct telephone transactions courteously, and quickly.

Provide excellent customer service for all customers whether external and internal.

Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.

Notify customers promptly regarding any delays, changes, or additional work that is required.

When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.

Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.

Equal Opportunity Employer
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