Auto Service Advisor: Customer-Centric Repairs & Estimates

Classic Chevy HWY 6; Houston (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

Classic Chevy Hwy6 in Houston, TX seeks a Service Department Lead to oversee repairs, manage technicians, and maintain high customer satisfaction. You will start and finalize repair orders, communicate expected repair times, and ensure warranty handling is performed efficiently.

You will analyze progress, delegate tasks, and use the computer system for parts and service management while delivering exceptional service to customers both external and internal.

Responsibilities

• Determine costs and completion date and communicate expected repair time to customer.
• Delegate jobs to technicians as appropriate considering skill level and effectively utilize current resources.
• Ascertain correct part numbers on repair orders and help the parts department pull and post the appropriate parts.
• Diagnose problems correctly and accurately describe those problems on the repair order.
• Establish and maintain an effective service department with excellent customer satisfaction.
• Be available to aid technicians if they have trouble completing service work.
• Produce accurate estimates for wreck and internal repairs.
• Provide cashier transactions when needed.
• Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.
• Become proficient with all phases of the computer system needed for parts and service management.
• Start and finalize repair orders for warranty, customer paid, and internal repair.
• Deal with customer complaints in a sensible manner to increase customer satisfaction and loyalty.
• Be polite and friendly and greet customers promptly.
• Conduct telephone transactions courteously, and quickly.
• Provide excellent customer service for all customers whether external and internal.
• Sell supplementary services by notifying the customer of service specials or additional work needed.
• Notify customers promptly regarding delays, changes, or additional work.
• When repeat repairs are presented, ensure the issue is corrected.

Job description

Classic Chevy Hwy6 in Houston, TX seeks a Service Department Lead to oversee repairs, manage technicians, and maintain high customer satisfaction. You will start and finalize repair orders, communicate expected repair times, and ensure warranty handling is performed efficiently.

You will analyze progress, delegate tasks, and use the computer system for parts and service management while delivering exceptional service to customers both external and internal.