Vehicle Readiness & Customer Care Agent

Europcar; Burbank (CA); Sur place; USD 23 000 - 30 000; Plein temps

Résumé du poste

Europcar Mobility Group is hiring for Ready Line Agent and Return Agent roles in the Burbank, CA area. The positions involve welcoming customers, inspecting vehicles, handling paperwork, and ensuring smooth rental experiences.

You will also maintain the ready line area, assist with vehicle readiness, and support vehicle movements within the facility. Successful candidates will have a valid driver’s license, a high school diploma or equivalent, and strong interpersonal skills to troubleshoot with

Qualifications

• Top-notch people skills required.
• Ability to troubleshoot with a smile.
• Patience and understanding throughout the rental experience.

Responsabilités

• Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor
• Conduct thorough inspections of returning vehicles — check for damage, record mileage, and verify fuel levels
• Secure the vehicle keys and ensure all personal belongings and luggage are safely removed
• Complete and submit the required paperwork to notify management of any mechanical damage or issues
• Review the final rental contract with the customer, clearly explaining all charges
• Perform other duties as assigned to support business needs and objectives
• Maintain a clean, organized, and presentable ready line area
• Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up
• Inspect vehicles for quality standards and promptly pull any that need servicing
• Facilitate vehicle exchanges, swaps, or upgrades based on customer requests
• Confirm that an adequately completed checkout slip accompanies each vehicle
• Assist customers in locating their rental cars and help with luggage when necessary
• Support the efficient flow of vehicles by moving and parking cars within the facility as needed
• Perform other duties as assigned to support business needs and objectives

Connaissances

Top-notch people skills

Ability to troubleshoot with a smile

Patience and understanding throughout

Formation

High School Diploma or equivalent

Valid Driver’s License

Description du poste

Europcar Mobility Group is hiring for Ready Line Agent and Return Agent roles in the Burbank, CA area. The positions involve welcoming customers, inspecting vehicles, handling paperwork, and ensuring smooth rental experiences.

You will also maintain the ready line area, assist with vehicle readiness, and support vehicle movements within the facility. Successful candidates will have a valid driver’s license, a high school diploma or equivalent, and strong interpersonal skills to troubleshoot with