Customer Service Agent

Europcar-Mobility-Group; Donald (OR); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k

Employee discounts

Life Insurance

AD&D Insurance

Flexible spending account

Parental leave

Referral bonus

Job summary

Europcar Mobility Group in the United States (Fox Rent A Car locations in Oregon) seeks Customer Service Agents to greet customers, inspect vehicles, and guide pickups and returns. You will help with luggage, locate vehicles, and maintain a smooth flow of traffic in the facility.

The role covers Ready Line, Return, and Exit Booth duties, requiring strong communication, problem solving, and a patient, friendly demeanor.

Qualifications

• Valid Driver's License.
• High School Diploma or equivalent.
• Top-notch people skills.
• Ability to troubleshoot with a smile.

Responsibilities

• As Ready Line Agent, keep area clean, organized and presentable; assist customers locating vehicles and luggage; ensure vehicles are cleaned and ready for pickup.
• As Return Agent, inspect returning vehicles for damage, record mileage and fuel levels; secure keys and process paperwork; explain final charges.
• As Exit Booth Agent, verify rental agreements, greet customers exiting, manage documents and signatures; keep booth tidy.

Skills

Excellent communication

Customer service

Problem solving

Patience

Education

High School Diploma or equivalent

Job description

Job DescriptionEvery touchpoint matters — and you make each one count.At Fox Rent A Car, our Customer Service Agents are the face of the brand. Whether you're getting cars ready, welcoming customers back, or managing the exit booth, your energy and care shape the experience from start to finish.Your Primary Focus Is ToAs a Ready Line Agent:Maintain a clean, organized, and presentable ready line areaEnsure all vehicles are meticulously cleaned, prepped, and ready for customer pick-upInspect vehicles for quality standards and promptly pull any that need servicingFacilitate vehicle exchanges, swaps, or upgrades in response to customer requestsConfirm that an adequately completed checkout slip accompanies each vehicleAssist customers in locating their rental vehicle and help with luggage when necessarySupport the efficient flow of vehicles by moving and parking cars within the facility as neededPerform other duties as assigned to support business needs and objectivesAs a Return Agent:Provide a warm, friendly welcome to all returning customersConduct thorough inspections of returning vehicles — check for damage, record mileage, and verify fuel levelsSecure vehicle keys and ensure all personal belongings are safely removedComplete and submit the required paperwork to notify management of any mechanical damage or issuesReview the final rental contract with the customer, clearly explaining all chargesPerform other duties as assigned to support business needs and objectivesAs an Exit Booth Agent:Verify the completion and correctness of customer rental agreements before finalizing checkoutsGreet customers with enthusiasm and professionalism as they exit the facilityEfficiently scan and manage all necessary documentsObtain the customer's signature on the checkout slipKeep the exit booth clean and organized, inside and outSend customers off with a safe journey and helpful local informationPerform other duties as assigned to support business needs and objectivesEducation & ExperienceValid Driver's LicenseHigh School Diploma or equivalentWe're Looking ForTop-notch people skillsAbility to troubleshoot with a smilePatience and understanding throughout the rental experienceWe OfferMedical, Vision, Dental, 401k, Employee Discounts, Referral bonusCompany-paid Life InsuranceCompany-paid AD&D InsuranceFlexible spending accountParental leaveEmployee assistance programWe are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.Europcar Mobility GroupEuropcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a \"value for money\" positioning.Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.More info at: www.europcar-mobility-group.com