Vehicle Operations Leader: Drive Efficiency & Impact

Hertz; Northern (KY); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental & Vision plans

401(k) employer matching

Parental Leave & Adoption Assistance

Employee Assistance Program

Educational Reimbursement & Discounts

Pet, Legal/Identity Theft, CriticalIll

Job summary

Hertz is seeking a Vehicle Operations Manager to lead back-of-house vehicle care, operations, and efficiency at our Kentucky location. You will drive daily operations, oversee a team of frontline staff, and ensure customer satisfaction while maintaining safety, budgets, and vendor relations.

The role requires 1-3 years in Customer Service or Operations, with a high school diploma or higher; prior car rental/hospitality experience is preferred.

Qualifications

• 1-3 years' experience in Customer Service or Operations; Car Rental, Hospitality or Tourism experience preferred

Responsibilities

• Responsible for daily vehicle operations and revenue generation for their assigned function
• Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
• Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
• Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
• Conducts performance evaluations that are timely and constructive, where applicable
• Participates in the recruiting process, as required
• Provides management with various updates and indicators as requested
• Remains current on all administrative duties according to company policy
• Moderate proficiency in Microsoft Office Suite
• Ability to collaborate with internal and external stakeholders
• Flexible and adaptable; ability to work effectively in ambiguous situations
• Excellent verbal and written communication skills
• Ability to address and resolve customer service challenges
• Results driven, ability to make decisions and help solve problems
• Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
• Ability to drive process and organizational change
• Ability to influence
• Ability to motivate teams and keep a positive attitude in a fast-paced environment
• Ability to work under minimal supervision with a goal-oriented mindset
• Ability to see the big picture and leverage critical thinking and decision-making skills
• Excellent organization, time management, delegation, and prioritization skills
• Courageous leadership and accountability

Skills

Communication skills

Leadership

Problem solving

Education

High School Diploma

Bachelor's Degree

Job description

Hertz is seeking a Vehicle Operations Manager to lead back-of-house vehicle care, operations, and efficiency at our Kentucky location. You will drive daily operations, oversee a team of frontline staff, and ensure customer satisfaction while maintaining safety, budgets, and vendor relations.

The role requires 1-3 years in Customer Service or Operations, with a high school diploma or higher; prior car rental/hospitality experience is preferred.