Vehicle Loan Collateral Specialist

Latino Community Credit Union; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employer-paid medical insurance plan

401(k) plan with company match

Employer-paid life and disability plan

Generous paid time off

Job summary

Latino Community Credit Union in Durham, NC is hiring a Collateral Administration Associate to manage vehicle loan collateral records, titles, liens, and insurance documents.

You will work with members, loan officers, branches, internal departments, dealerships, insurance companies, and vendors to resolve collateral requests and ensure compliance with Credit Union policies and regulations. Reporting, daily operations, cross-training, and departmental projects are part of the role.

Qualifications

• High school diploma and 0-1 year related/office experience preferred.
• Excellent verbal and written communication skills in English and Spanish.
• Maintains professional demeanor in interactions with colleagues.

Responsibilities

• Maintain accurate records, files, and electronic documentation related to vehicle loan collateral, including filing, scanning, and organizing documents in accordance with Credit Union policies.
• Prepare and maintain operational reports and related data to support departmental activities and management reporting.
• Provide support to members, loan officers, branches, and third parties regarding collateral documentation, title processing, insurance requirements, and related inquiries.
• Review operational reports to identify missing titles, insurance exceptions, and other collateral-related items requiring follow-up.
• Research and resolve routine title and insurance exceptions by communicating with members, dealerships, insurance companies, and vendors.
• Coordinate with internal departments and external partners to ensure timely resolution of collateral and title-related requests.

Skills

Bilingual English/Spanish

Communication skills

Education

High school diploma

Tools

Microsoft Office

Job description

Latino Community Credit Union in Durham, NC is hiring a Collateral Administration Associate to manage vehicle loan collateral records, titles, liens, and insurance documents.

You will work with members, loan officers, branches, internal departments, dealerships, insurance companies, and vendors to resolve collateral requests and ensure compliance with Credit Union policies and regulations. Reporting, daily operations, cross-training, and departmental projects are part of the role.