Loss Mitigation Specialist - Collections & Compliance

Latino Community Credit Union; Durham (NC); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Employer-paid health insurance

401(k) plan with company match

Life and disability insurance

Generous paid time off

Job summary

Latino Community Credit Union in Durham, NC is hiring a Loss Mitigation Associate - Collections. The role focuses on applying policies for mortgage, real estate, consumer loans and credit cards, developing delinquency controls, and handling correspondence and calls while ensuring compliance with state and federal regulations.

You will prepare delinquency data, document collection efforts, and communicate loan status to members.

Qualifications

• Bilingual English/Spanish with strong communication skills in both languages.
• Proficiency in Microsoft Office and collection systems.
• Experience with handling delinquency and collections processes.
• Attention to detail and organizational skills.
• Previous experience in a similar role is preferred.

Responsibilities

• Ensure compliance with state and federal regulations.
• Understand and follow policies regarding loss mitigation for Mortgage and other loans.
• Access delinquency reports and document results in systems.
• Identify errors causing misclassification and correct them.
• Analyze accounts to determine next steps based on balance, type, and collateral.
• Record all communications and keep notes up to date in systems.

Skills

Bilingual English/Spanish

Verbal and written communication

Attention to detail

Teamwork

Education

High School diploma

Tools

Microsoft Office

Collection systems

Report generation

Job description

Latino Community Credit Union in Durham, NC is hiring a Loss Mitigation Associate - Collections. The role focuses on applying policies for mortgage, real estate, consumer loans and credit cards, developing delinquency controls, and handling correspondence and calls while ensuring compliance with state and federal regulations.

You will prepare delinquency data, document collection efforts, and communicate loan status to members.