Vehicle Title and Lien Specialist

Community First Credit Union | Wisconsin; Neenah (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Community First Credit Union in Wisconsin seeks a Vehicle Title and Lien Specialist to process collateral documentation and ensure liens are properly perfected. You will work in a high-volume, team-oriented environment combining precision with member-facing service.

You will collaborate with internal teams, dealers, DMV/DNR offices, and other financial institutions to move collateral documentation efficiently and correctly, maintaining strong records and supporting smooth loan maintenance

Qualifications

• High school diploma or equivalent is required.
• 1+ year of lending or financial services experience preferred.
• Exceptional attention to detail and accuracy.
• Excellent organizational and time management skills.
• Effective written and verbal communication.
• Familiarity with Microsoft Office, DealerTrack, DocuSign, and other web-based systems preferred.
• A passion for providing outstanding service to our members—internal and external.
• A drive to work hard, find solutions, and have fun.

Responsibilities

• Deliver outstanding service to both external and internal members.
• Track and resolve unperfected liens; review post-closing reports to identify missing lien filings and ensure timely resolution.
• Build partnerships with members and third-party partners to obtain documentation for lien perfection and respond to lender inquiries.
• Perfect and process DMV/DNR documentation to secure lien perfection and handle collateral corrections.
• Maintain accurate records; balance GL accounts and monitor liens and releases on paid-off loans.
• Monitor and process communications within shared inboxes and maintain DMV license plate and sticker inventory in line with regulatory controls.

Skills

Attention to detail

Organizational skills

Time management

Written communication

Verbal communication

Education

High school diploma or equivalent

Tools

Microsoft Office

DealerTrack

DocuSign

Job description

Overview

As the Vehicle Title and Lien Specialist, you\'ll process collateral documentation and ensure liens are properly perfected, protecting the credit union\'s and our members\' interests every step of the way. You will work in a high-volume, team-oriented environment where accuracy, organization, and consistent follow-up make all the difference. This role blends behind-the-scenes precision with member-facing service — partnering with internal teams, dealers, DMV/DNR offices, and other financial institutions to keep collateral documentation moving efficiently and correctly.

Responsibilities

• Deliver outstanding service. Provide high-quality service to both external and internal members.
• Track and resolve unperfected liens. Review post-closing reports to identify missing lien filings, and track, report, and follow up on all unperfected liens to ensure timely resolution.
• Build strong partnerships. Communicate regularly with members and third-party partners — dealers, DMV/DNR offices, and other financial institutions — to obtain the documentation needed to perfect our lien, and respond to lender inquiries regarding loan requirements and pending exceptions.
• Perfect and process documentation. Accurately prepare and submit all necessary DMV/DNR documentation to secure lien perfection, and complete loan maintenance requests involving collateral corrections and updates.
• Maintain accurate records. Perform daily and monthly GL account balancing, provide management with updates on dormant or outstanding unperfected liens, and review daily reports to process the release or transfer of perfected liens on paid-off loans.
• Keep operations running smoothly. Monitor and process communications within shared departmental inboxes, and maintain DMV license plate and sticker inventory in accordance with regulatory and internal controls.

Qualifications

• High school diploma or equivalent required.
• One+ years of lending or financial services experience preferred.
• Exceptional attention to detail and accuracy.
• Excellent organizational and time management skills.
• Effective written and verbal communication.
• Familiarity with Microsoft Office, DealerTrack, DocuSign, and other web-based systems preferred.
• A passion for providing outstanding service to our members — internal and external.
• A drive to work hard, find solutions, and have fun.