Collateral Administration Associate (Durham)

Latino Community Credit Union; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employer-paid medical insurance plan

401(k) plan with company match

Employer-paid life and disability plan

Generous paid time off

Job summary

Latino Community Credit Union in Durham, NC is hiring a Collateral Administration Associate to manage vehicle loan collateral records, titles, liens, and insurance documents.

You will work with members, loan officers, branches, internal departments, dealerships, insurance companies, and vendors to resolve collateral requests and ensure compliance with Credit Union policies and regulations. Reporting, daily operations, cross-training, and departmental projects are part of the role.

Qualifications

• High school diploma and 0-1 year related/office experience preferred.
• Excellent verbal and written communication skills in English and Spanish.
• Maintains professional demeanor in interactions with colleagues.

Responsibilities

• Maintain accurate records, files, and electronic documentation related to vehicle loan collateral, including filing, scanning, and organizing documents in accordance with Credit Union policies.
• Prepare and maintain operational reports and related data to support departmental activities and management reporting.
• Provide support to members, loan officers, branches, and third parties regarding collateral documentation, title processing, insurance requirements, and related inquiries.
• Review operational reports to identify missing titles, insurance exceptions, and other collateral-related items requiring follow-up.
• Research and resolve routine title and insurance exceptions by communicating with members, dealerships, insurance companies, and vendors.
• Coordinate with internal departments and external partners to ensure timely resolution of collateral and title-related requests.

Skills

Bilingual English/Spanish

Communication skills

Education

High school diploma

Tools

Microsoft Office

Job description

Job Type

Full-time

Description

LCCU is hiring!

The Collateral Administration Associate supports the administration and maintenance of vehicle loan collateral records, titles, liens, and insurance documentation, ensuring accuracy, timely processing, and compliance with Credit Union policies and applicable regulations. The Associate works with members, Loan Officers, branches, internal departments, dealerships, insurance companies, and vendors to resolve collateral-related requests and exceptions. The position also supports reporting, daily operations, cross-training, and departmental projects.

Responsibilities

Maintain accurate records, files, and electronic documentation related to vehicle loan collateral, including filing, scanning, and organizing documents in accordance with Credit Union policies.

• Prepare and maintain operational reports and related data to support departmental activities and management reporting.
• Maintain a working knowledge of Credit Union policies, procedures, and regulations related to vehicle loans, titles, liens, and insurance requirements.
• Provide support to members, loan officers, branches, and third parties regarding collateral documentation, title processing, insurance requirements, and related inquiries.
• Review operational reports to identify missing titles, insurance exceptions, and other collateral-related items requiring follow-up.
• Research and resolve routine title and insurance exceptions by communicating with members, dealerships, insurance companies, and vendors.
• Coordinate with internal departments and external partners to ensure timely resolution of collateral and title-related requests.
• Monitor assigned queues and reports, prioritize daily workloads, and bring unresolved or high-risk issues to management's attention.
• Perform all duties in compliance with applicable regulations, Credit Union policies, information security standards, and member confidentiality requirements.
• Assist with special projects, system implementations, departmental initiatives, cross-training activities, and other collateral administration responsibilities as assigned.
• Perform all duties in compliance with applicable federal and state regulations, Credit Union policies, internal controls, information security standards, and member confidentiality requirements.
• Perform other duties as assigned.

Job Duties And Responsibilities Under Bank Secrecy Act

• Must be aware of all suspicious practices and be able to recognize them.
• Report all Structured Transactions by the member to your supervisor and file a Suspicious Activity
• Report (SAR) to submit to Compliance for review, approval, and filing.
• Responsible for successfully completing required compliance training courses (BSA/Identity Theft) on an annual basis.
• Complete the following state and federal regulation courses:
• Servicemembers Civil Relief Act (SCRA).
• Unfair, Deceptive, and Abusive Acts and Practices (UDAAP).
• Equal Credit Opportunity Act (ECOA) – Regulation B.
• Fair Credit Reporting Act (FCRA) – Regulation V.
• Servicemembers Civil Relief Act (SCRA), and North Carolina General Statutes.

Requirements

Curious about joining our LCCU team? Here’s what you’ll need to bring along:

• High school diploma , and 0-1 year related/office experience preferred.
• Excellent verbal and written communication skills in English and Spanish.
• Maintains professional demeanor in interactions with colleagues.
• Aptitude for building relationships, team-oriented environment.
• Ability to demonstrate knowledge and promote the credit union values.
• Strong organizational skills and attention to detail.
• Ability to perform efficiently in a fast-paced, multi-task environment.
• Proficiency in Microsoft Office and other computer software, including email functions.

LCCU Is The Perfect Fit For You If

• You are motivated to learn and grow into the best version of your professional and personal self.
• Your core values resonate with pursuing meaningful results to make a positive difference in your community.
• You thrive in an environment with team members who work from the heart. With employees from 20 different countries, we are a fun and multicultural team that comes together to embrace and learn from our differences. Organizational initiatives are constant.

What does LCCU have to offer you?

• employer-paid medical insurance plan
• 401(k) plan (with a substantial company match)
• employer-paid life and disability plan
• generous paid time off to maintain a healthy work/life balance

We foster a culture that incites creativity, encourages collaboration, and provides the opportunity for our employees to be their best and build their careers.

Latino Community Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.