Vehicle Exchange Coordinator

L0181 Mercedes-Benz of Des Moines; Urbandale (IA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Job summary

Mercedes-Benz of Des Moines is hiring a Vehicle Exchange Coordinator to boost used car inventory by identifying acquisition and upgrade opportunities. You will guide customers through the exchange process with a focus on exceptional service, even if you have no prior dealership experience.

Ideal candidates have at least 2 years in customer-facing roles, are comfortable with outbound calls, and are organized with a tech-savvy mindset. Training is provided, and a valid driver's license is required.

Qualifications

• Minimum 2 years of experience in retail, sales, telemarketing, or similar customer-facing roles.
• Must be comfortable with making outbound phone calls.
• Exceptional communication skills and a natural ability to connect with people.
• Strong organizational skills and tech-savvy mindset.

Responsibilities

• Deliver a premium customer experience by responding to in-store and online vehicle exchange inquiries promptly and courteously.
• Use store software to appraise vehicles and negotiate price with customer, collaborating with Sales Team and Used Car Manager to facilitate exchange process.
• Own customer communication and follow-up by scheduling appointments and making outbound calls.
• Work effectively in a fast-paced team environment and also independently as needed.

Skills

Outbound calls

Communication skills

Organizational skills

Tech-savvy

Team player

Sales experience

Education

High School Diploma

Tools

CRM software

Job description

Dealership: L0181 Mercedes-Benz of Des Moines Mercedes-Benz of Des Moines

Vehicle Exchange Coordinators - Join the Elite! Pay: $16 to $18 per hour based on experience, with additional monthly bonus opportunities

At Mercedes-Benz of Des Moines, we’re driven by integrity, excellence, and a relentless pursuit of growth. If you're ready to take ownership of your success, push boundaries, and have fun doing it, we want you on our team! As part of the largest dealership group in America, your career path here is limitless. Our mission is Growth Powered By People - we have the resources to help you achieve your professional goals with Lithia & Driveway!

Your Mission as a Vehicle Exchange Coordinator is to Earn Customers for Life - you'll assist in boosting our Used Car inventory by identifying acquisition and upgrade opportunities for customers who come through our Service Drive. You’ll guide customers through every step of the exchange process, upholding our golden standard of customer service. NO DEALERSHIP EXPERIENCE NECESSARY - we will train the right candidate!

What We're Looking For:

• Minimum 2 years of experience in retail, sales, telemarketing, or similar customer-facing roles.
• Must be comfortable with making outbound phone calls.
• Exceptional communication skills and a natural ability to connect with people.
• Strong organizational skills and tech-savvy mindset.
• Self-starter mentality with a hunger to Improve Constantly and exceed goals.
• Valid driver’s license and a clean driving record.
• Most of all, a team player mindset with the passion and drive to Have Fun!

What You'll Do:

• Deliver a premium customer experience by responding to in-store and online vehicle exchange inquiries in a prompt, professional, accurate and courteous manner.
• Use store software to appraise vehicles and negotiate price with customer, collaborating with Sales Team and Used Car Manager to facilitate exchange process.
• Own customer communication and follow-up by scheduling appointments and making outbound phone calls.
• Requires working in a fast-paced team environment, being effective as a self-starter and working individually as needs dictate.

What We Can Offer You:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!