Vehicle Condition Specialist for Appraisals

CarMax Inc.; Gastonia (NC); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Sick leave

Vacation time

Holiday time

Job summary

CarMax Inc. is seeking a Vehicle Condition Assessor (VCA) in Gastonia, NC to accurately assess and document vehicle conditions for appraisals.

You will help with lot merchandising, imaging for wholesale, and support auction operations while ensuring quality and safety in a fast-paced environment. The role requires delivering excellent customer service, precise documentation, and the ability to work outdoors with a valid driver’s license.

Qualifications

• Ability to deliver exceptional customer service and collaborate across departments.
• Skilled in following standardized processes and maintaining accurate records.
• Strong communication skills for effective interaction with internal and external customers.
• Ability to multi-task in a fast-paced environment and work independently.
• Valid driver’s license and willingness to work outdoors in varying weather conditions.
• Flexibility to work nights, weekends, and holidays as needed; physical ability for walking, bending, kneeling, and standing for extended periods.
• Commitment to CarMax policies and professional appearance standards.

Responsibilities

• Conduct accurate vehicle assessments, documenting cosmetic and mechanical conditions for appraisal analysis.
• Ensure accurate optioning of vehicles during assessments and inventory updates.
• Perform high-quality imaging of wholesale vehicles for CarMax websites and support wholesale auction preparation and operations.
• Complete vehicle secures and confirmations, verifying appraisal details and resolving discrepancies.
• Assist with inventory management, customer transfers, and lot merchandising as needed.
• Collaborate with team members and assist with onboarding new associates to maintain operational excellence.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Documentation

Communication

Multi-tasking

Driver's license

Vehicle assessments (preferred)

Job description

CarMax Inc. is seeking a Vehicle Condition Assessor (VCA) in Gastonia, NC to accurately assess and document vehicle conditions for appraisals.

You will help with lot merchandising, imaging for wholesale, and support auction operations while ensuring quality and safety in a fast-paced environment. The role requires delivering excellent customer service, precise documentation, and the ability to work outdoors with a valid driver’s license.