Vehicle Appraisal & Imaging Specialist

CarMax Business Services; Urbandale (IA); Hybrid; USD 23,000 - 39,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday pay

Benefits program

Job summary

CarMax is seeking a Vehicle Condition Assessor (VCA) to accurately assess and document vehicle conditions for appraisals, helping ensure quality and transparency in inventory management. You will work with Buyers, Senior Buyers, and Purchasing Managers, support lot merchandising, and assist with wholesale operations.

This role emphasizes attention to detail, collaboration, and the ability to work outdoors in varying weather.

Qualifications

• Deliver exceptional customer service and collaborate across departments.
• Follow standardized processes and maintain accurate records.
• Strong communication with internal and external customers.
• Multi-task in a fast-paced environment and work independently.
• Valid driver’s license and willingness to work outdoors in varying weather.
• Flexibility to work nights, weekends, and holidays; physical ability for walking, bending, kneeling, standing.
• Commitment to CarMax policies and appearance standards.

Responsibilities

• Conduct accurate vehicle assessments and document cosmetic and mechanical conditions for appraisal analysis.
• Ensure accurate optioning of vehicles during assessments and inventory updates.
• Image wholesale vehicles for CarMax websites and support auction prep.
• Complete vehicle secures and confirmations, verify appraisal details and resolve discrepancies.
• Assist with inventory management, customer transfers, and lot merchandising.
• Collaborate with team and help onboard new associates.
• Follow EH&S requirements and maintain a clean, orderly work area.

Skills

Customer service

Record keeping

Communication

Multi-tasking

Driver’s license

Outdoor work

Appearance standards

Job description

CarMax is seeking a Vehicle Condition Assessor (VCA) to accurately assess and document vehicle conditions for appraisals, helping ensure quality and transparency in inventory management. You will work with Buyers, Senior Buyers, and Purchasing Managers, support lot merchandising, and assist with wholesale operations.

This role emphasizes attention to detail, collaboration, and the ability to work outdoors in varying weather.