Vehicle Condition Specialist: Appraisals & Imaging

CarMax Business Services; Norwood (KY); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday pay

Job summary

CarMax Norwood is seeking a Vehicle Condition Assessor to accurately assess and document vehicle conditions for appraisals, supporting inventory management and wholesale operations. You will image vehicles, verify appraisal details, and assist with transfers and merchandising in a collaborative team environment.

This role requires detailed orientation, strong communication, and a willingness to work outdoors in varying weather, including nights, weekends, and holidays.

Qualifications

• Excellent customer service and cross-department collaboration.
• Accurate record-keeping and adherence to processes.
• Clear communication with internal and external customers.
• Ability to multi-task in a fast-paced environment.
• Valid driver’s license; able to work outdoors in varying weather.
• Willingness to work nights, weekends and holidays.
• Maintain a professional appearance per CarMax standards.

Responsibilities

• Conduct accurate vehicle assessments documenting cosmetic and mechanical conditions for appraisal analysis.
• Ensure accurate optioning of vehicles during assessments and inventory updates.
• Perform high-quality imaging of wholesale vehicles for CarMax websites and support wholesale auction preparation and operations.
• Complete vehicle secures and confirmations, verifying appraisal details and resolving discrepancies.
• Assist with inventory management, customer transfers, and lot merchandising as needed.
• Collaborate with team members and assist with onboarding new associates to maintain operational excellence.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Customer service

Record keeping

Communication skills

Multi-tasking

Valid driver’s license

Outdoor work

Flexibility to work nights weekends

Professional appearance

Job description

CarMax Norwood is seeking a Vehicle Condition Assessor to accurately assess and document vehicle conditions for appraisals, supporting inventory management and wholesale operations. You will image vehicles, verify appraisal details, and assist with transfers and merchandising in a collaborative team environment.

This role requires detailed orientation, strong communication, and a willingness to work outdoors in varying weather, including nights, weekends, and holidays.