Vehicle Condition Specialist – Appraisals & Imaging

CarMax; Columbus (OH); On-site; USD 48,712,000 - 77,939,000; Full time

Job summary

CarMax is seeking a Vehicle Condition Assessor to accurately assess and document vehicle conditions for appraisals, helping drive transparent inventory management and customer satisfaction. You will work with Buyers, Senior Buyers, and Purchasing Managers, perform detailed vehicle imaging for wholesale channels, and assist with lot merchandising.

The role requires punctuality, strong attention to detail, and a commitment to safety and policy compliance.

Qualifications

• Ability to deliver exceptional customer service and collaborate across departments.
• Skilled in following standardized processes and maintaining accurate records.
• Strong communication skills for effective interaction with internal and external customers.
• Ability to multi-task in a fast-paced environment and work independently.
• Valid driver’s license and willingness to work outdoors in varying weather conditions.
• Flexibility to work nights, weekends, and holidays as need and physical ability for walking, bending, kneeling, and standing for extended periods.
• Commitment to CarMax policies and professional appearance standards.

Responsibilities

• Conduct accurate vehicle assessments, documenting cosmetic and mechanical conditions for appraisal analysis.
• Ensure accurate optioning of vehicles during assessments and inventory updates.
• Perform high-quality imaging of wholesale vehicles for CarMax websites and support wholesale auction preparation and operations.
• Complete vehicle secures and confirmations, verifying appraisal details and resolving discrepancies.
• Assist with inventory management, customer transfers, and lot merchandising as needed.
• Collaborate with team members and assist with onboarding new associates to maintain operational excellence.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Documentation

Communication

Multi-tasking

Driver's license

Job description

CarMax is seeking a Vehicle Condition Assessor to accurately assess and document vehicle conditions for appraisals, helping drive transparent inventory management and customer satisfaction. You will work with Buyers, Senior Buyers, and Purchasing Managers, perform detailed vehicle imaging for wholesale channels, and assist with lot merchandising.

The role requires punctuality, strong attention to detail, and a commitment to safety and policy compliance.