Vehicle Concierge & Customer Experience Specialist

Downtown Ford of Sacramento; California; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health benefits

Retirement plan (401(k))

Paid training

Job summary

Downtown Ford of Sacramento is seeking a professional Concierge to support our Service Department by assisting with customer vehicle pickup and delivery, answering phones, and ensuring an exceptional customer experience. The Concierge represents our brand through safe driving, clear communication, and a friendly, professional attitude in a fast-paced environment.

Key responsibilities include greeting customers, coordinating transports, documenting any vehicle conditions, and collaborating with

Qualifications

• Excellent customer service and communication abilities.
• Valid driver's license and clean driving record.
• Ability to work in a fast-paced environment with accuracy and safety.

Responsibilities

• Answering phones professionally and directing calls as needed.
• Picking up and delivering customer vehicles safely and on time.
• Greeting customers during vehicle pickup and delivery with a professional demeanor.
• Documenting vehicle conditions and completing transport paperwork.

Skills

Customer service

Communication

Punctuality

Job description

Downtown Ford of Sacramento is seeking a professional Concierge to support our Service Department by assisting with customer vehicle pickup and delivery, answering phones, and ensuring an exceptional customer experience. The Concierge represents our brand through safe driving, clear communication, and a friendly, professional attitude in a fast-paced environment.

Key responsibilities include greeting customers, coordinating transports, documenting any vehicle conditions, and collaborating with