Concierge - PI

Downtown Ford of Sacramento; California; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health benefits

Retirement plan (401(k))

Paid training

Job summary

Downtown Ford of Sacramento is seeking a professional Concierge to support our Service Department by assisting with customer vehicle pickup and delivery, answering phones, and ensuring an exceptional customer experience. The Concierge represents our brand through safe driving, clear communication, and a friendly, professional attitude in a fast-paced environment.

Key responsibilities include greeting customers, coordinating transports, documenting any vehicle conditions, and collaborating with

Qualifications

• Excellent customer service and communication abilities.
• Valid driver's license and clean driving record.
• Ability to work in a fast-paced environment with accuracy and safety.

Responsibilities

• Answering phones professionally and directing calls as needed.
• Picking up and delivering customer vehicles safely and on time.
• Greeting customers during vehicle pickup and delivery with a professional demeanor.
• Documenting vehicle conditions and completing transport paperwork.

Skills

Customer service

Communication

Punctuality

Job description

Description

We are seeking a professional, dependable, and customer-focused Concierge to support our Service Department by assisting with customer vehicle pick-up and delivery, answering phones, and ensuring an exceptional customer experience. This role is essential in representing our company through safe driving practices, strong communication, and outstanding service.

Requirements

Key Responsibilities

The Concierge is responsible for the following duties:

• Answering incoming phone calls professionally and directing calls as needed
• Picking up and delivering customer vehicles in a timely and efficient manner
• Greeting customers in a friendly, professional manner during vehicle pick-up and delivery
• Using extreme caution and safe driving practices when operating customer vehicles
• Inspecting and documenting any visible body damage on vehicles prior to transport
• Communicating customer concerns, requests, or service-related needs to the Concierge Manager
• Maintaining a high level of professionalism and customer service at all times
• Completing vehicle pick-up/delivery documentation accurately and consistently
  

Qualifications & Requirements

• Valid driver’s license with an acceptable driving record
• Strong customer service and communication skills
• Professional appearance and positive attitude
• Ability to work in a fast-paced environment while maintaining accuracy and safety
• Dependable attendance and punctuality required
• Ability to follow company policies and safety procedures at all times
  

Our Core Values

At our company, we believe culture drives success. Every team member is expected to represent and uphold the following core values:

• Driven by Excellence: We strive for excellence in everything we do with a mindset of continuous improvement.
  
• Fueled by Good People, Doing the Right Thing, Together: We work as a team with transparency, integrity, and kindness.
  
• Racing to Win: We compete for top performance and create WIN/WIN situations for everyone involved.
  
• Grounded by Humility: We remain humble, share credit, and foster a culture of gratitude.
  

Benefits

We are proud to offer a competitive benefits package that supports our employees both personally and professionally, including:

• Competitive compensation
• Comprehensive health, dental, and vision plans
• Life and disability coverage
• 401(k) retirement plan
• Paid training and numerous avenues for career growth and advancement
• Fun, energetic work environment with a host of team events throughout the year
• Employee vehicle purchase program
  

Why Join Our Team?

If you enjoy working with people, take pride in professionalism, and want to be part of a fast-paced, team-oriented environment, this is a great opportunity to build a career in the automotive industry while representing a company committed to excellence and growth.