Vehicle Arbitration & Inspection Specialist

Carvana; Town of Cicero (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive Pay

Quality Benefits

Holiday and Paid Time Off

Education and Equipment Reimbursement

Matching 401(k)

Career Path Opportunities

And More!

Job summary

ADESA, a Carvana-owned company, is seeking an Inspector to oversee vehicle inspections, resolve representation differences, and ensure report accuracy within the arbitration process. You will manage the inspection pipeline, coordinate third-party inspections, and maintain records for leadership review.

This role emphasizes hands-on quality control, strong analytical skills, and a customer-focused approach in a fast-paced auto auction environment.

Qualifications

• High School diploma or GED preferred.
• Previous automotive auction, inspection, or mechanical experience required.
• Must be 18 years of age and have a valid driver’s license that meets the requirements.
• Able to safely drive a variety of makes/models/sizes of vehicles.
• Proficiency with computer systems, mobile inspection tools, and internal inventory databases.

Responsibilities

• Inspection Oversight: Oversee the quality and throughput of vehicle inspections to ensure accuracy and consistency across reports.
• Pipeline Management: Actively manage the WIP (Work-In-Progress) pipeline to ensure vehicles move efficiently through the inspection and arbitration process.
• Arbitration Resolution: Resolve differences between buyers and sellers arising from representations made on the auction block, including mechanical, cosmetic, or disclosure issues.
• Hands-on Quality Control: Conduct hands-on vehicle inspections when needed to verify vehicle condition and ensure high-quality standards are maintained.
• Customer Liaison: Act as a professional point of contact for internal and external customers, providing prompt and courteous service regarding arbitration transactions and dispute resolution.
• Technical Compliance: Understand and enforce the auction’s arbitration policies, NAAA guidelines, and jurisdictional requirements.
• Third-Party Coordination: Coordinate third-party inspections as required and maintain accurate record-keeping for all arbitrated units.
• Reporting & Documentation: Maintain precise records of arbitration outcomes and provide status updates on the inspection pipeline to leadership.
• Safety & Compliance: Ensure all company policies, safety protocols, and state/federal laws are followed at all times.
• Other Duties: Perform any other duties assigned by the designated manager.

Skills

Technical/Mechanical Knowledge

Conflict Resolution

Analytical Thinking

Communication

Organizational Excellence

Customer Focus

Education

High School diploma or GED preferred

Tools

Computer systems & inspection tools

Job description

ADESA, a Carvana-owned company, is seeking an Inspector to oversee vehicle inspections, resolve representation differences, and ensure report accuracy within the arbitration process. You will manage the inspection pipeline, coordinate third-party inspections, and maintain records for leadership review.

This role emphasizes hands-on quality control, strong analytical skills, and a customer-focused approach in a fast-paced auto auction environment.