Arbitration Specialist: Vehicle Inspections & Disputes

ADESA; Town of Cicero (NY); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Competitive Pay

Quality Benefits

Holiday and Paid Time Off

Education and Equipment Reimbursement

Matching 401(k)

Career Path Opportunities

And More!

Job summary

ADESA in New York is seeking an Inspection Specialist to oversee vehicle inspections, resolve representation differences, and ensure accurate reports. You will manage the WIP pipeline, coordinate third-party inspections, and maintain records.

The role requires a high school diploma or GED, automotive auction or inspection experience, and the ability to drive a variety of vehicles. Excellent communication and attention to detail are essential.

Qualifications

• High School diploma or GED preferred.
• Previous automotive auction, inspection, or mechanical experience required.
• Must be 18 years of age and have a valid driver’s license that meets the requirements.
• Able to safely drive a variety of makes/models/sizes of vehicles.
• Proficiency with computer systems, mobile inspection tools, and internal inventory databases.

Responsibilities

• Inspection Oversight: Oversee the quality and throughput of vehicle inspections to ensure accuracy and consistency across all reports.
• Pipeline Management: Actively manage the WIP (Work-In-Progress) pipeline to ensure vehicles move efficiently through the inspection and arbitration process.
• Arbitration Resolution: Resolve differences between buyers and sellers arising from representations made on the auction block, including mechanical, cosmetic, or disclosure issues.
• Hands-on Quality Control: Conduct hands-on vehicle inspections when needed to verify vehicle condition and ensure high-quality standards are maintained.
• Customer Liaison: Act as a professional point of contact for internal and external customers, providing prompt and courteous service regarding arbitration transactions and dispute resolution.
• Technical Compliance: Understand and enforce the auction’s arbitration policies, NAAA guidelines, and jurisdictional requirements.
• Third-Party Coordination: Coordinate third-party inspections as required and maintain accurate record-keeping for all arbitrated units.
• Reporting & Documentation: Maintain precise records of arbitration outcomes and provide status updates on the inspection pipeline to leadership.
• Safety & Compliance: Ensure all company policies, safety protocols, and state/federal laws are followed at all times.
• Other Duties: Perform any other duties assigned by the designated manager.

Skills

Technical/Mechanical Knowledge

Conflict Resolution

Analytical Thinking

Communication

Organizational Excellence

Customer Focus

Education

High School diploma or GED

Tools

Mobile inspection tools

Inventory databases

Job description

ADESA in New York is seeking an Inspection Specialist to oversee vehicle inspections, resolve representation differences, and ensure accurate reports. You will manage the WIP pipeline, coordinate third-party inspections, and maintain records.

The role requires a high school diploma or GED, automotive auction or inspection experience, and the ability to drive a variety of vehicles. Excellent communication and attention to detail are essential.