VDI SRE Engineer: Citrix & Virtualization Expert

HCLTech; Jacksonville (FL); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off 10 days per year

10 paid holidays per year

Job summary

HCLTech is seeking an experienced L3 Windows Desktop Engineer to lead SRE-oriented support for ngVDI and VDI services within a banking tech environment.

You will collaborate with Monitoring & Stability, Product Managers, Project Managers and Engineering to ensure high availability. The role requires recruiting and managing Level 2/3 teams, running production environments, and performing DR activities across global sites.

Qualifications

• Experience leading an engineering or operational support team as an L3 Windows Desktop Support/Engineer.
• Strong understanding of incident, problem management and ITIL processes.
• 3+ years scripting with PowerShell to automate virtual/Windows desktop environments.

Responsibilities

• Provide Level 3 (SRE) operational support for the VDI products and services.
• Support recruitment, provisioning and management of Level 2 and Level 3 global teams for a 24x7 ngVDI environment.
• Manage and run production environments delivering the Bank’s ngVDI products.
• Maintain and execute DR activities for in-scope products.
• Collaborate with Monitoring & Stability, Virtual, Mobility and EUC teams to ensure availability and resilience.
• Apply a rigid SRE/DevOps framework to monitoring and automation.
• Be available for an on-call rota for incident management outside hours/weekends.
• Adhere to company values and ethical framework.

Skills

SRE/DevOps

PowerShell

Citrix

Nutanix

Windows desktop admin

Monitoring & alerting

Automation

Global teams

On-call readiness

Education

Bachelor's degree in Computer Science, Data Science, or related field

Tools

Citrix Director

Citrix DaaS

Citrix WEM/UPM

Systrack

New Relic

Citrix Analytics

Job description

HCLTech is seeking an experienced L3 Windows Desktop Engineer to lead SRE-oriented support for ngVDI and VDI services within a banking tech environment.

You will collaborate with Monitoring & Stability, Product Managers, Project Managers and Engineering to ensure high availability. The role requires recruiting and managing Level 2/3 teams, running production environments, and performing DR activities across global sites.