VCS - Canteen Chief - West Roxbury MA

Veterans Health Administration; Boston (MA); On-site; USD 73,000 - 90,000; Full time

Benefits offered by this job

Recruitment bonus

Job summary

Veterans Health Administration is seeking a General Manager for the West Roxbury VA Medical Center Canteen. Lead operational excellence, financial performance, and regulatory compliance to deliver excellent service for Veterans and their caregivers.

The role emphasizes strategic leadership, team development, inventory and process management, and strong communication with medical center leadership.

Qualifications

• High School Diploma or GED required; Associate Degree preferred in Business, Hospitality, or Management.
• Experience in hospitality, management, or food service is beneficial.

Responsibilities

• Develop and execute strategic plans aligning with organizational goals.
• Achieve financial targets including NOI and gross margin.
• Oversee inventory management, health and safety compliance, and labor relations.
• Recruit, develop, and lead collaborative teams; conduct performance evaluations.
• Ensure planograms, POS systems, inventory control, stock scheduling, and promotions comply with standards.
• Maintain NSF compliance and ensure audit goals are met; manage budgets and cost control.

Skills

Operational Excellence

Leadership

Performance management

Process management

Training & Compliance

Financial management

Customer experience

Collaboration

Microsoft Office

Education

High School Diploma or GED

Associate Degree in Business, Hospitality or Management

Job description

• Department: Department of Veterans Affairs

Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career! With over 80 years of serving our nation's Veterans, the Veterans Canteen Service (VCS) is currently seeking a dynamic General Manager for our West Roxbury, MA VA Medical Center Canteen. Join our fast-paced environment and receive a Recruitment Bonus of $5,000!

Key Responsibilities

Duties include, but are not limited to the following: Operational Excellence- Develop and execute strategic plans that align with organizational goals. Achieve financial targets to include NOI, Gross Margin, etc. Responsible for inventory management, health and safety compliance, and employee and labor relations. Leadership and Talent Development- Ability to recruit, develop, and lead collaborative and successful teams.

Skilled in performance management and holding teams accountable through timely and consistent performance evaluations. Process Management- Ensure proper and compliant processes related to all canteen functions, including planograms (POGs), retail point-of-sale (RPOS) systems, inventory control, stock scheduling, food safety, sanitation, and promotional initiatives.

Training and Compliance- Responsible for confirming the canteen is consistently operating to NSF standards and that audit goals are met. TMS trainings are compliant and up to date. Financial Management- Strong understanding and command of financial statements, including budgeting and cost control, with a track record of improving financial margins.

Customer Experience Management- Ability to identify operational improvements, streamline processes, and implement best practices to ensure consistent and high-quality service to Veterans and their caregivers. Collaboration- Build and maintain strong relationships with key stakeholders like Medical Center leadership and various local and national departments. Technology and Communication- Excellent verbal and written communication skills.

Proficient in Microsoft Office Suite, including Word, Excel, and Outlook. Comfortable using technology such as point-of-sale systems and internal communication platforms.

Requirements & Education

High School Diploma or GED required. Associate Degree preferred, but not required, in Business, Hospitality, or Management.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $81485 – $81485/yr.

What is the application deadline?

Applications close on 2026-10-08.

Who is eligible to apply?

This position is open under the 'Public' hiring path.

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