VCS Assistant Canteen Chief- Cincinnati OH

U.S. Department of Veterans Affairs; Cincinnati (OH); On-site; USD 60,000 - 75,000; Full time

Job summary

Veterans Canteen Service (VCS) at the Cincinnati VA Medical Center is seeking an Assistant General Manager with proven multi-unit food service leadership. The role emphasizes staff development, customer service, and profitability within a fast-paced healthcare setting.

Required are 1–2 years of management experience, ServSafe credentials, and strong skills in MS Office and POS systems. Availability for leadership across Patriot Café, Retail, and Brew operations is essential.

Qualifications

• Minimum of 1–2 years in direct food service and/or retail management.
• Proven track record of growing sales and developing staff.
• Hands-on leadership with strong customer service focus.
• ServSafe certification or obtainable within 90 days of hire.

Responsibilities

• Operations Leadership: oversee daily operations of the Patriot Café, Patriot Retail, and/or Patriot Brew at the VA Medical Center.
• Team Supervision & Development: train and support staff to build a high-performing team.
• Customer Experience: deliver outstanding service for Veterans, staff and visitors.
• Food Safety & Quality: ensure quality, sanitation, cleanliness and product availability.
• Regulatory Compliance: follow policies, procedures and quality standards.
• Financial & Resource Management: assist with inventory, labor costs, and budgets.
• Marketing & Promotions: implement local programs to drive engagement and sales.
• Leadership Accountability: report to Canteen Chief on operations, performance, and compliance.

Skills

Management

Leadership

Customer service

Staff development

Tools

Microsoft Office

POS systems

Job description

Summary

Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career! With over 80 years of serving our nation's Veterans - the Veterans Canteen Service (VCS) is currently seeking a dynamic Assistant General Manager for our Cincinnati - OH VA Medical Center Canteen. Join our fast-paced environment if you have a passion for our Veterans and their families - along with prior multi-unit experience.

Summary

Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career! With over 80 years of serving our nation's Veterans - the Veterans Canteen Service (VCS) is currently seeking a dynamic Assistant General Manager for our Cincinnati - OH VA Medical Center Canteen. Join our fast-paced environment if you have a passion for our Veterans and their families - along with prior multi-unit experience.

Qualifications

Management Experience: Minimum of 1-2 years of direct food service and/or retail management experience. Proven track record of building sales - increasing profits - and developing staff. Leadership & Service Focus: Hands‑on leadership style with a strong emphasis on customer service and hospitality. Technical Skills: Proficient in Microsoft Office applications (Word - Excel - etc.) and experienced with POS systems. Certifications & Credentials: ServSafe certification required (or must be obtained within 90 days of hire). A current - valid REAL ID is required to work with the Veterans Canteen Service.

Duties

• Duties include - but are not limited to the following: Operations Leadership: Support the daily operations of the Patriot Café́ - Patriot Retail - and/or Patriot Brew within the VA Medical Center
• Team Supervision & Development: Supervise - train - and support assigned personnel to build a motivated - high-performing team
• Customer Experience Excellence: Deliver and promote outstanding customer service standards to create a welcoming environment for Veterans - staff - and visitors
• Food Safety & Quality Assurance: Ensure food quality - sanitation - cleanliness - and product availability to maintain high safety and service standards
• Regulatory & Standards Compliance: Reinforce consistent adherence to established operational policies - procedures - and quality standards
• Financial & Resource Management: Assist in managing inventory control - labor costs - and budget performance to optimize efficiency and profitability
• Marketing & Promotions: Develop and implement local promotional programs to increase engagement and drive sales
• Leadership Accountability: Report directly to the Canteen Chief - providing updates on operations - performance - and compliance.