Canteen Chief - General Manager (Veterans Canteen)

Veterans Health Administration; Boston (MA); On-site; USD 73,000 - 90,000; Full time

Benefits offered by this job

Recruitment bonus

Job summary

Veterans Health Administration is seeking a General Manager for the West Roxbury VA Medical Center Canteen. Lead operational excellence, financial performance, and regulatory compliance to deliver excellent service for Veterans and their caregivers.

The role emphasizes strategic leadership, team development, inventory and process management, and strong communication with medical center leadership.

Qualifications

• High School Diploma or GED required; Associate Degree preferred in Business, Hospitality, or Management.
• Experience in hospitality, management, or food service is beneficial.

Responsibilities

• Develop and execute strategic plans aligning with organizational goals.
• Achieve financial targets including NOI and gross margin.
• Oversee inventory management, health and safety compliance, and labor relations.
• Recruit, develop, and lead collaborative teams; conduct performance evaluations.
• Ensure planograms, POS systems, inventory control, stock scheduling, and promotions comply with standards.
• Maintain NSF compliance and ensure audit goals are met; manage budgets and cost control.

Skills

Operational Excellence

Leadership

Performance management

Process management

Training & Compliance

Financial management

Customer experience

Collaboration

Microsoft Office

Education

High School Diploma or GED

Associate Degree in Business, Hospitality or Management

Job description

Veterans Health Administration is seeking a General Manager for the West Roxbury VA Medical Center Canteen. Lead operational excellence, financial performance, and regulatory compliance to deliver excellent service for Veterans and their caregivers.

The role emphasizes strategic leadership, team development, inventory and process management, and strong communication with medical center leadership.