VCS - Canteen Chief - West Roxbury MA

U.S. Department of Veterans Affairs; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Veterans Canteen Service (VCS) at West Roxbury VA Medical Center is hiring a General Manager to lead the canteen operation. You will drive sales, oversee costs, inventories, and staff, and ensure NSF standards and audits are met.

A strong leadership presence and customer-focused service are essential. Join a mission-driven team serving Veterans and their caregivers while managing financial performance and operations in a fast-paced healthcare setting.

Qualifications

• Minimum 3-5 years of direct food/retail management experience.
• Experience with inventory management, cost controls and shrinkage.
• Proven track record of sales growth, profit improvement and staff development.
• Hands-on leadership with a service and hospitality focus.
• Proficient with Microsoft Word, Excel, and related tools.
• Experience with POS systems.
• ServSafe certification required or obtained within 90 days of hire date.

Responsibilities

• Develop and execute strategic plans that align with organizational goals.
• Achieve financial targets including NOI and gross margin.
• Oversee inventory management, health and safety compliance, and labor relations.
• Recruit, develop, and lead collaborative teams.
• Manage performance with timely evaluations and accountability.
• Ensure compliant processes for canteen operations including POGs, POS, inventory, and promotions.
• Confirm canteen operations meet NSF standards and audit goals.
• Maintain up-to-date training and compliance across the team.
• Oversee financial statements, budgeting and cost control to improve margins.
• Identify operational improvements to enhance Veteran and caregiver experiences.
• Collaborate with Medical Center leadership and departments.

Skills

Food/retail management

Inventory management

P&L management

Service & hospitality

POS systems

MS Office (Word/Excel)

ServSafe certification

Tools

POS Systems

Job description

Summary

Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career! With over 80 years of serving our nation's Veterans - the Veterans Canteen Service (VCS) is currently seeking a dynamic General Manager for our West Roxbury - MA VA Medical Center Canteen. Join our fast-paced environment and receive a Recruitment Bonus of $5 -000!

Summary

Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career! With over 80 years of serving our nation's Veterans - the Veterans Canteen Service (VCS) is currently seeking a dynamic General Manager for our West Roxbury - MA VA Medical Center Canteen. Join our fast-paced environment and receive a Recruitment Bonus of $5 -000!

Qualifications

Minimum of 3-5 years of direct food/retail management experience. Prior experience with inventory management - supply cost and shrinkage controls - and P&L management experience. Proven track record of building sales - increasing profits - and staff development. Ability to assess business needs and problem-solve. Hands-on leadership with a strong focus on service and hospitality. Proficient computer skills using Microsoft applications (Word - Excel - etc.). Experience with POS Systems. ServSafe certification required or obtained within 90 days of hire date.

Duties

• Duties include - but are not limited to the following: Operational Excellence- Develop and execute strategic plans that align with organizational goals


• Achieve financial targets to include NOI - Gross Margin - etc


• Responsible for inventory management - health and safety compliance - and employee and labor relations


• Leadership and Talent Development- Ability to recruit - develop - and lead collaborative and successful teams


• Skilled in performance management and holding teams accountable through timely and consistent performance evaluations


• Process Management- Ensure proper and compliant processes related to all canteen functions - including planograms (POGs) - retail point-of-sale (RPOS) systems - inventory control - stock scheduling - food safety - sanitation - and promotional initiatives


• Training and Compliance- Responsible for confirming the canteen is consistently operating to NSF standards and that audit goals are met


• TMS trainings are compliant and up to date


• Financial Management- Strong understanding and command of financial statements - including budgeting and cost control - with a track record of improving financial margins


• Customer Experience Management- Ability to identify operational improvements - streamline processes - and implement best practices to ensure consistent and high-quality service to Veterans and their caregivers


• Collaboration- Build and maintain strong relationships with key stakeholders like Medical Center leadership and various local and national departments


• Technology and Communication- Excellent verbal and written communication skills


• Proficient in Microsoft Office Suite - including Word - Excel - and Outlook


• Comfortable using technology such as point-of-sale systems and internal communication platforms.