Customer Care Specialist - Collectibles Vault

Collectors Universe, Inc.; California (MO); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Fun Working Environment

Job summary

Collectors is seeking PSA Vault Intermediate Customer Care Representatives to join the PSA Customer Care team at our Santa Ana, CA headquarters. You will support customers across the PSA Vault and eBay teams via phone, email, social media, Live Chat, and message boards, while maintaining professional service standards.

We require 3+ years of customer service experience, English fluency, and the ability to explain policies clearly.

Qualifications

• 3+ years of customer service experience required, preferably within a contact center environment.
• Fluent in English. Ability to read and comprehend instructions, correspondence, and memos; ability to write correspondence.
• Fluency in other written and spoken languages is a plus.
• Google Docs, DialPad, SalesForce, Slack experience preferred.
• Familiarity with standard concepts, practices, and procedures within our particular field.
• Ability to understand and relay company policies and procedures.
• Excellent oral communication - speaks clearly and persuasively; responds to questions; demonstrates presentation skills.

Responsibilities

• Provide timely responses to customer inquiries while meeting standard contact center metrics.
• Respond and resolve concerns received from customers via written correspondence, email, social media, Live Chat and message boards.
• Inform prospective and existing customers of company services, memberships, procedures, policies, and promotions.
• Sell and place orders for memberships and supplies.
• Research and resolve complaints or issues according to company policies and procedures.
• Make calls to follow up on questions, complaints and issues.
• Attend trade shows as company representative to assist in order processing.

Skills

Customer service

English fluency

Communication skills

Team collaboration

Tools

Salesforce

Google Docs

DialPad

Slack

Job description

Collectors is seeking PSA Vault Intermediate Customer Care Representatives to join the PSA Customer Care team at our Santa Ana, CA headquarters. You will support customers across the PSA Vault and eBay teams via phone, email, social media, Live Chat, and message boards, while maintaining professional service standards.

We require 3+ years of customer service experience, English fluency, and the ability to explain policies clearly.