Variable Operations Development Manager-WI, MI, IL

MORRIES ONALASKA CHEVROLET CADILLAC LLC; Onalaska (WI); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

401(k) with 4% company match

Medical coverage through BCBS

HSA options

Dental and vision coverage

PTO accrual starting at 2 weeks

Life insurance for all employees

AD&D and disability coverage

Voluntary life insurance

Flexible spending plans

Job summary

Morrie's Onalaska Chevrolet Cadillac LLC in Onalaska, WI seeks an experienced Dealership Operations Leader to drive sales performance and customer satisfaction. This full-time role anchors management accountability for lead handling, conversions, and process improvement.

You will partner with store management, corporate operations, and training teams to optimize CRM usage, implement action plans, and uplift every location's results while supporting a culture of service and growth.

Qualifications

• 3–5 years of experience in variable operations, sales management and F&I.
• Experience in building and leading a team.
• Strong written and verbal communication; ability to influence process improvements.

Responsibilities

• Collaborate with management to ensure lead follow-up and sales process alignment.
• Drive metrics on customer contact, appointments, and conversions.
• Provide training on lead generation and conversations.
• Monitor CRM usage and report key performance indicators.
• Support locations not meeting minimum expectations with in-store resources.
• Foster a culture of customer service to improve retention.

Skills

Sales leadership

Team leadership

Communication skills

Dealership software

Tools

CDK

VinSolutions

TruVideo

Job description

Job Details

Job Location: Morries Onalaska Chevrolet - Onalaska, WI 54650
Position Type: Full Time
Salary Range: $130,000.00 - $150,000.00 Base+Commission/year

About Us

Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest with 30 stores across Minnesota, Wisconsin, Michigan, and Illinois. We represent comprehensive portfolio of top OEM brands, and we’re driven to be the most trusted choice for both our team members and customers.We invest heavily in developing our people; because when our team grows, our company thrives. That’s why we are committed to developing interested employees into management roles, offering industry-leading benefit plan options, and fostering a positive and inclusive culture.

Roles & Responsibilities

• Work cohesively with management teams at the Dealership-level to ensure proper process as it pertains to customer and sales lead follow-up
• Collaborate with the Corporate Operations and Store Management teams to meet company standards around lead handling, closing percentages, systems admin, process recommendations; identify root-cause problems and create realistic action plans, etc.
• Responsible for management-accountability and continual improvement on metrics at the store level:- customer contact, appointment setting, appointments confirmed, appointments sold and customer follow-up.
• Support store level employees with training on lead generation and conversations
• Monitor CRM utilization and provide key metric updates to serve as success benchmarks
• In an effort to improve overall dealership performance and group metrics, provide weekly and ongoing in-store support and resources for locations that are not meeting minimum expectations.
• Drive culture of customer service to achieve customer retention

What Morrie's Offers

• Industry-leading 401(k) and Roth IRA programs with a 4% company match
• Full medical coverage through BCBS with their biggest network
• HSA and Copay plan options, whichever fits your needs
• Comprehensive dental and vision coverage
• PTO accrual starting at 2 weeks
• Free life insurance for all employees
• AD&D, short- and long-term disability coverage, and voluntary life insurance
• Flexible spending plans*Some benefits are offered to full-time employees only

What You Offer

• A minimum of 3-5 years of experience and proven track record of success on the Variable side of Dealership Operations - including Sales Management and F&I
• Experience in development and leadership of a team
• Strong communication skills, both verbal and written, and ability to influence management on process improvements
• Dealership systems experience including: CDK, VinSolutions and TruVideo

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.