Van Driver/Bellperson

Spire Hospitality; Stowe (VT); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Early Pay

Dental

Vision

Pet discount program

Identity theft protection

Pre-paid legal support

Flexible spending accounts

Matched 401K

Life insurance

Disability insurance

Wellness programs

Hotel discounts

Job summary

SPIRE Hospitality is seeking a Shuttle Driver/Bell Person to join our Guest Services Team in Vermont. You will provide prompt, friendly service, assist guests with luggage, and ensure comfort as guests settle into their rooms.

You will maintain resort vehicles, manage keys, and respond to guests' needs with attentiveness and accuracy. The role requires flexible scheduling, a clean driving record, and the ability to work mornings, evenings, nights, weekends and holidays.

Qualifications

• Must have a clean driving record and valid state driver’s license.
• Provide luggage assistance and guest information with a smile.
• Support shuttle operations and assist guests smoothly.

Responsibilities

• Greet guests and open doors for arrivals and departures.
• Deliver/pick up luggage to/from guest rooms and vehicles.
• Escort guests via hotel shuttle and inform about local attractions.
• Maintain shuttle and lobby area cleanliness and report issues.
• Handle guest questions with accurate information about services and hours.

Skills

Customer service

Clean driving record

Guest interaction

Communication

Education

High school diploma or equivalent

Job description

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

• Early Pay or Earned Wage Access get paid before payday
• dental
• vision
• pet discount program
• identity theft protection
• pre-paid legal support
• flexible spending accounts
• matched 401K
• life
• critical accident or illness
• short- & long-term disability
• wellness programs
• wonderful hotel discounts and much more!

JOB SUMMARY

Embrace the opportunity to provide exceptional service as a Shuttle Driver/Bell Person, joining our outstanding Guest Services Team. Providing prompt and exceptional service and information to guest/visitors. Candidate is responsible for providing luggage assistance and ensuring guests' comfort as they settle into their rooms, maintaining resort vehicles to ensure proper parking, securing and handling of keys. Attend to guests/visitors immediate needs upon arrival and follow through with attention throughout accommodations. Ability to perform all essential job functions accurately and safely with minimal supervision.

JOB DUTIES

• Flexible schedule includes morning shifts, evening shifts, night shifts, holidays, and weekends (specifically Sundays)
• Have a clean driving record
• Verbally greets and opens doors for guests entering and exiting the front entrance
• Read, match, and properly complete claim tickets
• Delivering/picking-up luggage to and from guest rooms
• Retrieve or carry guest items from vehicle(s). Grasp, lift, carry and/or load luggage and packages into/out of vehicles or onto a bell cart to transport items
• Escort guests to surrounding areas using hotel shuttle, informing guests of points of interest
• Maintain the cleanliness of the shuttle and lobby areas
• Report any maintenance or repairs needed for shuttle
• Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, resort services, directions to local attractions, function rooms, car rentals, airline service, etc.
• Greet guests immediately with a friendly and sincere welcome according to standards. Remain calm, attentive, and responsive, especially during high business volume activity and emergencies.
• Assist the department with other jobs as requested by the Front Office Manager
• Familiar with resort and local amenities
• Adherence to key control procedures.
• Maintaining a clean and organized work area at all times
• Overseeing lobby traffic and welcoming/assisting outside guests.
• Maintaining a professional, well-groomed appearance and attitude at all times.
• Watch for safety hazards and report them immediately to your Department Supervisor.
• Takes an attentive stance to actively greet and assist guests.
• Anticipates guest needs and acts quickly to handle guest requests.
• Staying abreast of all community activities.
• Will work and communicate directly with all Rooms departments, and indirectly with others.

MINIMUM REQUIREMENTS

• High school graduate or equivalent
• Work schedule includes evenings, weekends and holidays
• Must be able to maintain a valid State Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.