Van Driver/Bellperson

Spire Hospitality LLC; Vermont; Hybrid; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Early Pay / Earned Wage Access

Dental Insurance

Vision Insurance

Matched 401K

Life Insurance

Hotel discounts

Job summary

SPIRE Hospitality is seeking a Shuttle Driver/Bell Person to provide exceptional guest service on our resort team. You will assist guests with luggage, operate the shuttle, and ensure comfort as guests settle in. You will also greet guests, answer questions, and coordinate with Rooms and Front Office to deliver seamless service.

The role emphasizes a courteous demeanor, safety, and attentiveness during varying shifts, including weekends and holidays at our Vermont location.

Qualifications

• High school diploma or equivalent is required.
• Candidate must maintain a valid State Driver’s License.
• Friendly, professional interaction with guests at all times.

Responsibilities

• Greet guests, assist with luggage and escort to rooms or shuttle as needed.
• Operate resort shuttle safely and maintain vehicle cleanliness.
• Answer guest questions with accurate information about services and attractions.
• Maintain lobby and shuttle areas and report maintenance needs promptly.
• Assist Front Office as requested by the Front Office Manager.

Skills

Customer service

Valid driver's license

Positive communication

Education

High school diploma or equivalent

Job description

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of Early Pay or Earned Wage Access get paid before payday, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, wellness programs, wonderful hotel discounts and much more!

JOB SUMMARY

Embrace the opportunity to provide exceptional service as a Shuttle Driver/Bell Person, joining our outstanding Guest Services Team. Providing prompt and exceptional service and information to guest/visitors. Candidate is responsible for providing luggage assistance and ensuring guests' comfort as they settle into their rooms, maintaining resort vehicles to ensure proper parking, securing and handling of keys. Attend to guests/visitors immediate needs upon arrival and follow through with attention throughout accommodations. Ability to perform all essential job functions accurately and safely with minimal supervision.

JOB DUTIES

• Flexible schedule includes morning shifts, evening shifts, night shifts, holidays, and weekends (specifically Sundays)
• Have a clean driving record
• Verbally greets and opens doors for guests entering and exiting the front entrance
• Read, match, and properly complete claim tickets
• Delivering/picking-up luggage to and from guest rooms
• Retrieve or carry guest items from vehicle(s). Grasp, lift, carry and/or load luggage and packages into/out of vehicles or onto a bell cart to transport items
• Escort guests to surrounding areas using hotel shuttle, informing guests of points of interest
• Maintain the cleanliness of the shuttle and lobby areas
• Report any maintenance or repairs needed for shuttle
• Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, resort services, directions to local attractions, function rooms, car rentals, airline service, etc.
• Greet guests immediately with a friendly and sincere welcome according to standards. Remain calm, attentive, and responsive, especially during high business volume activity and emergencies.
• Assist the department with other jobs as requested by the Front Office Manager
• Familiar with resort and local amenities
• Adherence to key control procedures.
• Maintaining a clean and organized work area at all times
• Overseeing lobby traffic and welcoming/assisting outside guests.
• Maintaining a professional, well-groomed appearance and attitude at all times.
• Watch for safety hazards and report them immediately to your Department Supervisor.
• Takes an attentive stance to actively greet and assist guests.
• Anticipates guest needs and acts quickly to handle guest requests.
• Staying abreast of all community activities.
• Will work and communicate directly with all Rooms departments, and indirectly with others.

MINIMUM REQUIREMENTS

• High school graduate or equivalent
• Work schedule includes evenings, weekends and holidays
• Must be able to maintain a valid State Driver’s License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)