Van Driver/Bellperson

Topnotch Resort; Stowe (VT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Early Pay

Dental

Vision

Hotel discounts

Job summary

SPIRE Hospitality seeks a Shuttle Driver/Bell Person to join the Guest Services Team at Topnotch Resort in Stowe, Vermont. You will provide prompt and courteous luggage assistance, assist guests with arrivals, and maintain resort vehicles for safe transport.

Responsibilities include greeting guests, delivering luggage, guiding guests to areas, and ensuring safety while delivering exceptional service during mornings, evenings, and peak periods.

Qualifications

• High school graduate or equivalent.
• Must be able to maintain a valid State Driver’s License.

Responsibilities

• Greet guests and assist with luggage handling and conveyance to rooms.
• Deliver/pick up luggage to and from guest rooms using bell carts.
• Use hotel shuttle to escort guests and provide information about local attractions.
• Maintain cleanliness of shuttle and lobby areas.
• Respond to guest inquiries with accurate information and friendly service.
• Assist Front Office Manager and other departments as needed.

Education

High School Diploma

Job description

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of Early Pay or Earned Wage Access get paid before payday, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, wellness programs, wonderful hotel discounts and much more!

JOB SUMMARY

Embrace the opportunity to provide exceptional service as a Shuttle Driver/Bell Person, joining our outstanding Guest Services Team. Providing prompt and exceptional service and information to guest/visitors. Candidate is responsible for providing luggage assistance and ensuring guests' comfort as they settle into their rooms, maintaining resort vehicles to ensure proper parking, securing and handling of keys. Attend to guests/visitors immediate needs upon arrival and follow through with attention throughout accommodations. Ability to perform all essential job functions accurately and safely with minimal supervision.

JOB DUTIES

• Flexible schedule includes morning shifts, evening shifts, night shifts, holidays, and weekends (specifically Sundays)
• Have a clean driving record
• Verbally greets and opens doors for guests entering and exiting the front entrance
• Read, match, and properly complete claim tickets
• Delivering/picking-up luggage to and from guest rooms
• Retrieve or carry guest items from vehicle(s). Grasp, lift, carry and/or load luggage and packages into/out of vehicles or onto a bell cart to transport items
• Escort guests to surrounding areas using hotel shuttle, informing guests of points of interest
• Maintain the cleanliness of the shuttle and lobby areas
• Report any maintenance or repairs needed for shuttle
• Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, resort services, directions to local attractions, function rooms, car rentals, airline service, etc.
• Greet guests immediately with a friendly and sincere welcome according to standards. Remain calm, attentive, and responsive, especially during high business volume activity and emergencies.
• Assist the department with other jobs as requested by the Front Office Manager
• Familiar with resort and local amenities
• Adherence to key control procedures.
• Maintaining a clean and organized work area at all times
• Overseeing lobby traffic and welcoming/assisting outside guests.
• Maintaining a professional, well-groomed appearance and attitude at all times.
• Watch for safety hazards and report them immediately to your Department Supervisor.
• Takes an attentive stance to actively greet and assist guests.
• Anticipates guest needs and acts quickly to handle guest requests.
• Staying abreast of all community activities.
• Will work and communicate directly with all Rooms departments, and indirectly with others.

MINIMUM REQUIREMENTS

• High school graduate or equivalent
• Work schedule includes evenings, weekends and holidays
• Must be able to maintain a valid State Driver’s License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.