Valet Ramp Lead & Guest Experience Champion

Evolution Parking & Guest Services; Los Angeles (CA); On-site; USD 60,000 - 70,000; Full time

Job summary

Evolution Parking & Guest Services is seeking a Valet Ramp Captain to ensure the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds client expectations. You will lead the valet team, greet guests professionally, and maintain orderly ramp operations.

The role requires strong leadership, excellent communication, and a commitment to top-tier customer service, with responsibilities spanning safety, appearance standards, and program participation.

Qualifications

• 2+ years in a management position.
• Valid US Driver's License.
• Experience with HRIS platforms, such as ADP.
• Experience with Customer Service.

Responsibilities

• Establish positive guest relationships through consistent delivery of customer service to all guests, co-workers, and clients.
• Greet guests in a professional and friendly demeanor upon arrival and departure.
• Ensure valet attendants provide the highest level of customer service.
• Provide strong leadership and lead by example to enhance the team's performance.
• Monitor and maintain efficient traffic flow throughout the valet staging area.
• Supervise valet operations and resolve issues in the absence of the Guest Service Manager.
• Retrieve and park vehicles in designated areas cautiously.
• Follow all appearance standards as set forth by Evolution Parking & Guest Services, including complete, approved pressed uniform.
• Follow all attendance standards as set forth by Evolution Parking & Guest Services, as required by the scheduling, which may vary according to the needs of the location.
• Execute all terms and conditions as set forth in the Evolution Parking & Guest Services Handbook and other policies and procedures.
• Adhere to site-specific safety and security procedures.
• Maintain clean, neat work environment including all surrounding areas of ramp, valet desk, wheelchairs, parking area, bell carts, bell closet, trash receptacles, and ash urns.
• Ensure all keys are properly stowed in the key box.
• Participate in Crescendo Academy and Crescendo Leadership Developmental Programs.
• Other duties as assigned.

Skills

Customer service

Leadership

Communication

Team collaboration

Attention to detail

Organizational skills

Multitasking

Education

Associate's Degree, High School Diploma, or GED

Tools

ADP HRIS

Job description

Evolution Parking & Guest Services is seeking a Valet Ramp Captain to ensure the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds client expectations. You will lead the valet team, greet guests professionally, and maintain orderly ramp operations.

The role requires strong leadership, excellent communication, and a commitment to top-tier customer service, with responsibilities spanning safety, appearance standards, and program participation.