Valet Ramp Captain: Guest-Service Leader

EPGS; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

The Valet Ramp Captain at Evolution Parking & Guest Services ensures the safety and efficiency of guest vehicles while delivering exceptional service. Lead valet staff and support the Guest Service Manager to meet client expectations.

This role emphasizes strong customer service, leadership, and hands-on supervision of valet operations, with focus on maintaining smooth traffic, proper uniform appearance, and adherence to policies.

Qualifications

• Valet parking experience and HRIS experience (ADP).
• 2 years in a management position.
• Strong customer service skills.

Responsibilities

• Build positive guest relationships through consistent customer service.
• Greet guests professionally on arrival and departure.
• Ensure high level of customer service from valet attendants.
• Provide strong leadership and lead by example.
• Monitor and optimize traffic flow in the valet staging area.

Skills

Customer service

Leadership

Communication

Organizational skills

Teamwork

Attention to detail

Technology proficiency

Multitasking

Education

Associate's Degree

High School Diploma or GED

Tools

ADP

Job description

The Valet Ramp Captain at Evolution Parking & Guest Services ensures the safety and efficiency of guest vehicles while delivering exceptional service. Lead valet staff and support the Guest Service Manager to meet client expectations.

This role emphasizes strong customer service, leadership, and hands-on supervision of valet operations, with focus on maintaining smooth traffic, proper uniform appearance, and adherence to policies.