Valet Ops Supervisor - Shift & Training Lead

AAA Parking; Santa Monica (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

AAA Parking is seeking an Assistant Operations Manager to supervise valet staff and ensure smooth production during shifts in Santa Monica, CA. You will enforce policies, train valets, and handle performance reviews while coordinating shift schedules and back-up coverage.

The role requires hands-on leadership, adherence to SOPs, and the ability to maintain a clean, safe work area and excellent guest service standards.

Qualifications

• Must have experience overseeing valet/guest services operations.
• Ability to train and coach staff and conduct performance reviews.
• Strong scheduling skills and ability to manage shifts, coverage, and breaks.

Responsibilities

• Supervise valets in accordance with AAA Parking policies and procedures.
• Train and coach Valets and conduct performance reviews.
• Manage shift scheduling, station assignments, vacations, breaks, and overtime.

Skills

Valet supervision

Team leadership

Shift scheduling

Employee coaching

Education

Experience in hospitality operations

Job description

AAA Parking is seeking an Assistant Operations Manager to supervise valet staff and ensure smooth production during shifts in Santa Monica, CA. You will enforce policies, train valets, and handle performance reviews while coordinating shift schedules and back-up coverage.

The role requires hands-on leadership, adherence to SOPs, and the ability to maintain a clean, safe work area and excellent guest service standards.