Valet Operations Supervisor: Guest Experience Leader

Hei Hotels Inc.; Virginia Beach (VA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

401(k) Plan

Hotel Room Discounts

Pet Insurance

Job summary

HEI Hotels & Resorts invites applications for a Bell Desk Supervisor at The Historic Cavalier Hotel and Beach Club in Virginia Beach. You will lead the Valet Team, oversee guest arrivals and departures, and ensure service promises are met with a hospitable approach.

Responsibilities include staffing, payroll, training, and daily operations coordination, with a focus on outstanding guest experiences and adherence to HEI standards.

Qualifications

• Maintain a professional appearance and manner at all times.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Ability to perform basic mathematical computations.
• Ability to provide legible communication and directions.
• Ability to enforce hotel’s standards, policies, and procedures with Bell/Door staff.
• Ability to prioritize and organize work assignments; delegate work to staff.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Ability to direct performance of staff and follow up with corrections where needed.
• Ability to motivate staff and maintain a cohesive team.

Responsibilities

• Evaluate staffing requirements and prepare weekly schedules within budget.
• Ensure Bell Desk and postings are covered at all times.
• Maintain sufficient staffing to meet daily business demands.
• Communicate daily business needs to staff (arrivals, departures, groups).
• Maintain knowledge of hotel services, features and amenities.
• Assign tasks according to rotation sequence.
• Answer phone with proper greeting and etiquette.
• Document guest calls and requests for Bell assistance.
• Monitor and secure guest room keys for Bell/Door staff.
• Ensure staff perform duties to hotel standards and service levels.
• Accommodate guest requests accurately and efficiently.
• Coordinate group luggage requirements.
• Maintain cleanliness and condition of equipment and supplies.
• Prepare work orders for repairs and coordinate with Engineering.
• Monitor lobby, entrance, bell desk and luggage areas.
• Prepare payroll and tip distributions; log daily entries.
• Document information in daily logbook; conduct staff performance appraisals.

Skills

Team player

Excellent communication

Problem solving

Staff scheduling

Job description

HEI Hotels & Resorts invites applications for a Bell Desk Supervisor at The Historic Cavalier Hotel and Beach Club in Virginia Beach. You will lead the Valet Team, oversee guest arrivals and departures, and ensure service promises are met with a hospitable approach.

Responsibilities include staffing, payroll, training, and daily operations coordination, with a focus on outstanding guest experiences and adherence to HEI standards.