Parking & Guest Services Operations Leader

Hei Hotels Inc.; Virginia Beach (VA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with matching

Hotel room discount

Employee discounts

Pet insurance

Job summary

HEI Hotels & Resorts invites applications for a Guest Service Attendant leadership role at the Virginia Beach Oceanfront resort. You will coordinate arrivals/departures, manage parking and luggage, and serve as Lobby Ambassador to ensure top-tier guest experiences.

The position emphasizes staffing planning, staff training, cash handling, and maintaining service standards while collaborating with other hotel departments to deliver a seamless guest journey.

Qualifications

• Maintain a professional appearance and manner at all times.
• Must possess knowledge of all guest service attendant functions including valet and driver operations.
• Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
• Ability to perform basic mathematical computations.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Able to effectively communicate, both written and oral communication and directions.
• Ability to enforce hotel's standards, policies, and procedures with Guest Service Attendant staff.
• Ability to prioritize and organize work assignments; delegate work to staff.
• Ability to train staff.
• Ability to direct performance of staff and follow up with corrections where needed.
• Ability to motivate staff and maintain a cohesive team. Ability to ascertain staff training needs and provide such training.
• Perform multiple tasks.
• Ability to Run Constantly and/or stand for long periods of time with or without reasonable accommodation.
• Able to handle cash and credit transactions.
• Intimate knowledge of local area attractions and transportation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Oversee operations of Guest Service Attendant functions; coordinate arrivals and departures with parking, luggage and rooming.
• Act as Lobby Ambassador and manage revenues, expenses, systems and controls for Guest Service and Parking.
• Prepare weekly staff schedules and ensure staffing meets budget goals.
• Communicate anticipated business demands daily to staff.
• Maintain staff knowledge of hotel services, features and amenities.
• Monitor and ensure department equipment is clean and in working order.
• Prepare and submit payroll records and tip distributions.
• Document information in the daily log book.

Skills

Professional appearance

Guest service knowledge

Team player

Mathematical ability

Communication skills

Policy enforcement

Organizational skills

Staff training

Leadership

Multitasking

Stamina

Cash handling

Local knowledge

Verbal and written communication

Job description

HEI Hotels & Resorts invites applications for a Guest Service Attendant leadership role at the Virginia Beach Oceanfront resort. You will coordinate arrivals/departures, manage parking and luggage, and serve as Lobby Ambassador to ensure top-tier guest experiences.

The position emphasizes staffing planning, staff training, cash handling, and maintaining service standards while collaborating with other hotel departments to deliver a seamless guest journey.