Executive Head of Housekeeping — Luxury Hotel

Hei Hotels Inc.; Virginia Beach (VA); On-site; USD 82,000 - 102,000; Full time

Benefits offered by this job

Medical and Dental coverage

Vision insurance

401(k) Savings Plan with matching

Job summary

HEI Hotels & Resorts, home to The Historic Cavalier Hotel and Beach Club, seeks an experienced Housekeeping Manager to oversee cleanliness standards, staffing, training, and budget management for guest areas and back-of-house operations in Virginia Beach.

You will lead labor planning, supervise housekeeping and laundry teams, and partner with other departments to ensure exceptional guest experiences. The role emphasizes cost control, safety, and compliance with SOPs.

Qualifications

• 5+ years in management, with at least 3 years in housekeeping management.
• Experience managing in-house operated laundry operations.
• Thorough knowledge of housekeeping and laundry operations and job requirements.
• Ability to work with other department leaders.
• Ability to resolve guest, supervisor, and associate conflicts.
• Strong organizational skills and multi-tasking ability.

Responsibilities

• Plan, organize, and monitor staff workload to meet cleanliness and maintenance standards.
• Develop housekeeping and laundry budget.
• Develop and implement controls for expense management.
• Conduct periodic inventory of guest supplies, small equipment and linen.
• Utilize labor management tools to schedule and control labor costs.
• Schedule labor to match forecasted occupancy, F&B activity, and events.
• Interview, hire, train, develop, and evaluate staff; manage performance as needed.
• Provide clear direction to staff in written and verbal form.
• Interact with customers to resolve issues and maintain satisfaction.
• Evaluate furniture/facilities condition and assist with preventative maintenance and rehab projects.
• Ensure compliance with housekeeping/laundry SOPs and OSHA guidelines.

Skills

Housekeeping management

Staff scheduling

Budget management

Interpersonal communication

Conflict resolution

Operations leadership

Job description

HEI Hotels & Resorts, home to The Historic Cavalier Hotel and Beach Club, seeks an experienced Housekeeping Manager to oversee cleanliness standards, staffing, training, and budget management for guest areas and back-of-house operations in Virginia Beach.

You will lead labor planning, supervise housekeeping and laundry teams, and partner with other departments to ensure exceptional guest experiences. The role emphasizes cost control, safety, and compliance with SOPs.