Valet Operations Supervisor & Guest Experience Lead

SP+; Kansas City (KS); On-site; USD 22,000 - 33,000; Full time

Job summary

SP+, a Metropolis company, is reinventing parking with AI-powered checkout-free experiences. The Supervisor, Valet Operations role is a full-time position at our Kansas City location, responsible for day-to-day valet management, guest service, staff hiring and coaching, and adherence to procedures.

The role requires at least a high school diploma or equivalent and a valid driver’s license. Applicants should be able to lift up to 25 pounds and work in a dynamic environment with safety and

Qualifications

• Minimal high school diploma or equivalent and a minimal 6 month related experience or training; or equivalent combination of education and experience.
• Driver's license required to have and maintain a valid state-issued driver's license with a current address and an acceptable driving record.
• Oral communication: speaks clearly; listens and gets clarification; responds well to questions.
• Written communication: writes clearly and informatively; able to read and interpret written information.
• Customer service: maintains positive attitude; responds to requests for service and assistance professionally and courteously.
• Adaptability: adapts to changes in the work environment; able to deal with change, delays, or unexpected events.
• Judgment: exhibits sound and accurate judgment.
• Physical Demands: able to sit, stand, walk, lift up to 25 pounds; stairs/elevators; vision requirements.

Responsibilities

• Greet guests courteously and ensure timely service.
• Assist customers in and out of their vehicle and park/retrieve vehicles safely.
• Assist with hiring, training, and coaching a valet team.
• Create staffing schedules according to anticipated daily volume.
• Maintain SOPs and safety/compliance of vehicles and keys.
• Prepare daily paperwork according to audit standards.
• Keep drive lanes and crosswalks clean; implement staging plans for maximum capacity.
• Perform other duties as needed.

Skills

Customer service

Oral communication

Written communication

Adaptability

Judgment

Physical stamina

Education

High school diploma or equivalent

Job description

SP+, a Metropolis company, is reinventing parking with AI-powered checkout-free experiences. The Supervisor, Valet Operations role is a full-time position at our Kansas City location, responsible for day-to-day valet management, guest service, staff hiring and coaching, and adherence to procedures.

The role requires at least a high school diploma or equivalent and a valid driver’s license. Applicants should be able to lift up to 25 pounds and work in a dynamic environment with safety and