Valet Operations Lead & Guest Experience Supervisor

Evolution Parking and Guest Services; Charleston (SC); On-site; USD 45,000 - 60,000; Full time

Job summary

Qualifications

• Experience in guest services or valet operations preferred.
• Ability to create schedules and manage staffing.
• Strong leadership and communication skills.
• Experience with payroll and revenue reconciliation.
• Deliver excellent customer service and maintain professional appearance.

Responsibilities

• Establish positive guest relationships with guests, co-workers, and clients.
• Create schedules for staff.
• Greet guests professionally on arrival and departure.
• Conduct payroll and revenue reconciliation.
• Hire and train new valet staff.
• Manage day-to-day operations.
• Deliver Forbes Travel Guide arrival/departure standards.
• Ensure valet attendants provide top-tier service.
• Lead by example to boost team performance.
• Monitor traffic flow in the valet staging area.
• Supervise operations in the Guest Service Manager’s absence.
• Retrieve and park vehicles safely.
• Maintain appearance and attendance standards.
• Follow policies, procedures and safety rules.
• Keep work areas clean and organized.
• Ensure keys are stored properly.
• Report accidents and safety concerns promptly.

Skills

Guest relations

Leadership

Scheduling

Payroll

Customer service

Training staff

Safety procedures

Job description