Valet Operations Lead — Guest Experience Champion

Reimagined Parking; Miami (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

8 paid holidays

Health plans (Medical, Dental, Vision)

Life and disability insurance

401(k) Plan with employer match

Employee Assistance Program

Parental and caregiver leave

Job summary

Reimagined Parking is seeking a Valet Supervisor (Full-Time) in Miami, FL to oversee daily valet operations at UHealth. The role focuses on supervising staff, managing vehicle flow, and ensuring compliance with safety and company policies while delivering high-quality guest service.

The position requires strong leadership, clear communication, and the ability to handle high-pressure situations, with shifts that vary Mon-Fri and a pay rate of $17/hour plus tips.

Qualifications

• Excellent customer service and communication skills.
• Strong communication, leadership, and problem-solving skills.
• Calm and professional demeanor in high-pressure situations.
• Attention to detail and operational awareness.
• Customer-focused mindset balanced with safety and compliance.
• Ability to learn quickly and use sound decision making to thrive in fast-paced environments.
• Ability to move from valet stand to customer cars by walking or running for extended period of time.

Responsibilities

• Supervise valet attendants and leads during assigned shifts to ensure consistent service standards.
• Coordinate staffing, breaks, and work assignments to meet operational demand.
• Monitor vehicle flow, staging, and retrieval to minimize congestion and guest wait times.
• Serve as the on-site escalation point for guest concerns, service issues, incidents, or claims.
• Ensure consistent use of valet ticketing systems (manual or electronic) and accurate vehicle tracking.
• Enforce safety, traffic control, and vehicle-handling procedures at all times.
• Respond to accidents, damage claims, or incidents and complete required documentation.
• Coordinate with security, facility staff, or emergency services as necessary.
• Ensure professional, courteous, and service-oriented guest interactions.
• Support client expectations and communicate operational updates as needed.
• Address customer concerns promptly and resolve issues professionally.
• Oversee cash handling, fee collection, and adherence to financial controls.
• Review end-of-shift revenue reconciliation and documentation when applicable.
• Report operational issues, staffing concerns, or performance matters to management.
• Assist with onboarding, training, and coaching of valet staff.
• Monitor employee performance and provide feedback and corrective guidance when needed.
• Promote teamwork, accountability, and a positive work environment.

Skills

Customer service

Communication

Leadership

Problem solving

Calm under pressure

Attention to detail

Safety awareness

Decision making

Mobility for shifts

Job description

Reimagined Parking is seeking a Valet Supervisor (Full-Time) in Miami, FL to oversee daily valet operations at UHealth. The role focuses on supervising staff, managing vehicle flow, and ensuring compliance with safety and company policies while delivering high-quality guest service.

The position requires strong leadership, clear communication, and the ability to handle high-pressure situations, with shifts that vary Mon-Fri and a pay rate of $17/hour plus tips.