Valet Operations Lead for Guest Experience

Ace Parking Management; South Lake Tahoe (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible Spending Accounts

401k

Vacation/Sick

Holiday

Discount programs

Job summary

ACE Parking Management in South Lake Tahoe, CA is seeking an Assistant Manager to oversee valet operations and deliver a seamless guest experience alongside a team of attendants.

You will partner with hotel departments, recruit and train staff, ensure safety, and drive hospitality standards while controlling labor and costs.

The role requires a bachelor’s degree or equivalent, 3+ years in parking/hospitality management, strong leadership and communication, and a commitment to exceptional service.

Qualifications

• Bachelor’s degree or equivalent education and experience.
• Minimum 3 years of parking or hospitality management experience.
• Demonstrated experience leading a high-end customer facing parking or Valet program.
• Strong leadership and management skills a must.
• Excellent communication and interpersonal abilities.
• Physical ability to lift heavy items (50 lbs).
• Financial acumen is a plus.

Responsibilities

• Assist with day-to-day valet operations, ensuring adherence to procedures and standards.
• Plan personnel utilization, interview/selection, training oversight, supervision, and performance reviews.
• Assist with implementing operational procedures to optimize efficiency and customer service.
• Recruit, hire, train, and schedule valet attendants and support staff.
• Promote professionalism, accountability, and exceptional customer service.
• Maintain a safe environment for employees and guests, including vehicle safety and traffic control.
• Maintain valet equipment and ensure cleanliness of the valet area.
• Monitor and improve location financial performance and labor costs.

Skills

Leadership

Communication

Customer service

Physical stamina

Education

Bachelor’s degree or equivalent education and experience

Job description

ACE Parking Management in South Lake Tahoe, CA is seeking an Assistant Manager to oversee valet operations and deliver a seamless guest experience alongside a team of attendants.

You will partner with hotel departments, recruit and train staff, ensure safety, and drive hospitality standards while controlling labor and costs.

The role requires a bachelor’s degree or equivalent, 3+ years in parking/hospitality management, strong leadership and communication, and a commitment to exceptional service.