Valet Lead – Guest Services & Parking Expert

Towne; Richmond (VA); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement plan

Job summary

Towne Park is seeking a Guest Service Associate to deliver exceptional hospitality while parking and retrieving guest vehicles safely and efficiently. You will assist guests with luggage and provide direction, reservation and local area information with a friendly, professional approach.

The role emphasizes courteous guest interaction, accuracy in ticketing, and performing duties with a focus on security and timeliness in a dynamic hospitality setting.

Qualifications

• High school diploma or general education degree (GED)

Responsibilities

• Maintain pleasant, friendly and professional demeanor with all guests and colleagues.
• Greet guests, use professional phone etiquette, and assist with directions and inquiries.
• Park and retrieve vehicles safely, assist with bell services and luggage as needed.
• Provide information about facility amenities and local attractions; deliver messages or items as requested.
• Explain parking rates and procedures; manage keys, tickets, and revenue as required.

Skills

Customer service

English literacy

Time management

Luggage handling

Parking operations

Education

High school diploma or GED

Tools

Cash handling

Basic math

Job description

Towne Park is seeking a Guest Service Associate to deliver exceptional hospitality while parking and retrieving guest vehicles safely and efficiently. You will assist guests with luggage and provide direction, reservation and local area information with a friendly, professional approach.

The role emphasizes courteous guest interaction, accuracy in ticketing, and performing duties with a focus on security and timeliness in a dynamic hospitality setting.